Senior Employee Relations Manager | Cardiff, UK

We're on a mission to make money work for everyone.

We're waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers!

We're not about selling products - we want to solve problems and change lives through Monzo.

Position: Senior Employee Relations Manager
• UK Remote | £70,000 - £90,000 + Benefits

About the Role
The Senior Employee Relations Manager (known internally as Employee Relations Manager) will own the employee relations strategy for Monzo. It will be a strategic partner to People Partners and business leaders, providing thought leadership, advice and counsel on performance management and employee relations matters. The Employee Relations Manager also leads a team of People Advisors who support our business leaders and will be responsible for setting goals for the team as well as engaging and developing the people within it.

Key Responsibilities

• Acting as an escalation point for our most complex employee relations cases, collaborating with senior stakeholders, internal employment lawyers, and People Partners.
• Developing our managers and leaders' competency in goal setting, wellbeing support, and mental health support.
• Partnering with Senior Leaders, the wider People Collective, and various stakeholders across the business to develop and implement Employee Relations policies, procedures, and programs.
• Providing leadership, support, and development to the People Advisors to increase knowledge, foster continuous growth, and share best practices.
• Developing, reviewing, and updating People policies and procedures to ensure best practice and legal requirements.
• Providing management information on employee relations cases at Monzo and owning the action plans to proactively address trends and root causes of people issues in collaboration with People Partners.

• You have experience in managing a high volume caseload of varied and complex ER cases, including sickness absence, disciplinary, grievance, performance, and appeals.
• You have a detailed understanding of employment law and ER best practice.
• You're confident managing conflict and giving advice that others may disagree with.
• You're able to build strong, trusting relationships with multiple stakeholders at various levels of seniority.
• You're highly organised, able to multitask, and comfortable working with changing priorities.
• You're passionate about providing empathetic, kind people experiences even in the toughest of circumstances.
• You love problem solving and getting to the root of problems in a fair, consistent, and timely manner.
• You have experience handling a variety of complex employee relations issues and have up-to-date knowledge of policy development and employment legislation.
• You have experience leading and motivating teams, building strong team capability and fostering an environment of empowerment.
• You have experience of upskilling and continuous improvement of line managers.
• You can use data to find root causes and develop short, medium, and long-term plans.
• You have experience with works councils and employee forums (desirable but not essential).
• You're used to working in a fast-paced environment for a medium to large-sized company (2000+ employees).

• Have experience working in a fast-paced FinTech or Financial Services business.
• Are CIPD qualified.
• Have experience with Google Suite and Slack.

£70,000 - £90,000 + share options.
This role can be based remotely anywhere in the UK, or our London or Cardiff office.
We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
£1,000 learning budget each year to use on books, training courses, and conferences.
We will set you up to work from home; all employees are given Macbooks and for fully remote workers, we will provide extra support for your work-from-home setup.

1. Application questions
2. Recruiter call
3. Role specific and Values interview

This process should take around 2-3 weeks. Your schedule is really important to us, so we promise to be as flexible as possible! You'll hear from us throughout the application process, but if you've got any questions, please reach out to hiring@monzo.com. You can also use this email address to let us know if there's anything we can do to make the process easier for you because of disability, neurodiversity, or anything else.

Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone.