Senior Director of Client Partnerships, U.K.

Wunderkind; London; Hybrid; GBP 60,000 - 100,000

Job description

Our Client Partnerships team build, manage and grow client relationships and uncover new business opportunities, taking a consultative business development approach to the client lifecycle. They’re responsible for managing upsell and renewal targets, in addition to broadening and closing new business with existing client relationships.

As the Senior Director in our Client Partnerships team, you will be a Wunderkind product expert, customer success pro, and business development consultant all in one. You’ll build trust, negotiate terms, adapt to change, and promote new opportunities for our clients to increase their revenue whilst partnering with Wunderkind’s best in class Customer Success team to deliver key objectives and proactively accelerate business opportunities.

This role will lead our team of Client Partnerships experts, so will function as ‘player-coach’, managing performance with trust, while carrying its own IC number for some of our most complex and strategically valuable accounts. While the successful candidate may not necessarily have managed a team previously, they will certainly have deep and demonstrable commercial acumen as well as experience of mentoring and coaching others.

Applicants are expected to be seasoned Client Partnerships Directors or Senior Account Executives who have solid experience working in a quota-carrying, client facing role, preferably at an enterprise SaaS or marketing technology company. You’ll be driven by directly impacting the digital marketing strategy of some of the top brands in the world, and having a lot of fun whilst doing so! If you love the fast-paced environment of a startup, digital marketing, and working closely with clients, then this is a fantastic opportunity to join our growing Client Partnerships team in London.

This role is based in our London Office, 3 days per week, and will involve business travel as necessary to engage and delight our clients at key milestones.

As a Client Partnerships Director at Wunderkind you will:

• Drive Results: Take a proactive approach to renewal conversations, engaging clients 5+ months in advance to ensure timely and successful outcomes. Consistently meet and exceed quarterly targets, contributing to the overall success of the team.
• Own the Process: Identify potential retention issues early, taking ownership of the situation and working swiftly to resolve problems. Collaborate with the right internal teams to ensure client satisfaction and retention.
• Consult with C-Suite Contacts: Build strong relationships with C-suite executives across your client base to deeply understand their business objectives. Partner with our Customer Success team to translate these goals into actionable digital strategies that drive meaningful results.
• Communicate & Collaborate: Be a key communicator between internal teams and clients, aligning everyone towards shared goals. Maintain strong, long-lasting client relationships by setting clear expectations and keeping clients informed at every step.
• Drive Client Growth: Regularly engage decision-makers to present our full range of products, leveraging your expertise to drive renewals, upsells, and expansion. Use strong discovery and presentation skills to communicate how our platform addresses conversion challenges and delivers real value—making the case for why we’re the best in class.
• Represent Us in High-Level Negotiations: Take charge of high-stakes negotiations with key decision-makers in high-revenue businesses, ensuring mutually beneficial outcomes that drive client satisfaction and long-term partnerships.
• Foster Growth: Continuously develop your skills and knowledge by staying informed on industry trends and best practices. Embrace feedback, stay coachable, and adopt a growth mindset to enhance both personal and professional development.
• Drive Revenue Through Strategic Partnerships: Own the business relationship with your clients, working closely with the Customer Success team to deliver performance, exceed expectations, and identify opportunities to drive revenue growth through renewals, upsells, and strategic account expansion.

So what experience can you bring to the Wunderkind Client Partnerships team?

• 8 years of experience in business development or customer success (account management with an upsell quota) within a SaaS organisation carrying a multi-million book of business
• Deep understanding of the MarTech landscape including the priorities, challenges and constraints faced by huge ecommerce brands today and in time-to-come
• Undeniable ability to consult client performance to find growth in upsell & cross-sell opportunities
• Strategic thinker, not just ‘living for today’s renewal’, but focused on preventing future churn.
• Expertise in consultative selling & identifying strategies to grow existing clients’ accounts with us.
• Track record of successfully impacting and progressing business growth
• Comfortable strategizing and consulting with C-Level execs at Fortune 2000 companies
• Empathetic and persuasive; a strong mix of emotional intelligence and business savvy
• Ability to tackle projects with little direct input or oversight; work with uncertainty and manage through many priorities and opportunities at once
• Experience of confidently providing commercial insight and deal support to junior colleagues within Client Partnerships, as well as senior leaders across Customer Success

On the fence? Apply anyway! We know that imposter syndrome can get in the way of meeting incredible candidates, and don’t want it to get in the way of meeting you!

Learn More About Our Company, Culture and 5 Core Values:

DRIVE UNDENIABLE PERFORMANCE:

• Wunderkind is a leading performance marketing engine that delivers tailored experiences at scale
• Digital businesses use Wunderkind to remember who users are better than ever before, allowing them to deliver high-performing, one-to-one messages on websites, through emails and texts, and in ads at a scale that’s not otherwise possible

COME HUNGRY:

• Driving 5 billion dollars annually in revenue for top eComm brands including Hugo Boss, Cole Haan, Fender, Rag & Bone, Gucci and more
• Incredible growth and promotion opportunities for top performing employees whether it be a leadership track or building out your own unique specialities

CARRY EACH OTHER:

• Unwavering commitment to culture, community, office events, and DEI initiatives
• Fully stocked snacks, beverages, and weekly catered lunch
• Exceptional management training programs and internal opportunities for 1:1 coaching

BOUNCE BACK:

• Company support and flexibility through all professional, personal, political, and world news and development
• Generous work life balance with unlimited PTO as well as National Holiday closures, Summer Fridays and very generous parental leave offerings

RESPECT PEOPLE, PRIVACY, IDEAS:

• Proud to be an equal opportunity and safe workplace
• Strongly committed to equal employment opportunities for all races, colors, ancestries, national origins, marital statuses, age, citizenship, disabilities, genders or gender identities, or Veteran status