Senior Digital Practice Support Manager

Senior Digital Practice Support Manager

Pay up to £43,347, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

We are looking for a Senior Digital Practice Support Manager to join our community of tech experts in DWP Digital.

Our Practice Support Managers champion digital culture and community in DWP. We help our Communities of Practice be at their best, most connected, skilled and engaged.

From making sure our apprentices flourish, to arranging community events, building skills training to supporting recruitment and lots more, you have a crucial role in defining what it is like to work in DWP.

In this role you'll work with our User Centred Design practice.

We are content, design and research specialists, using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• Using employee recruitment data to understand the context for capability building, identifying challenges and barriers, establishing requirements, and suggesting actions.
• Evidence of designing and delivering plans to raise capability through recruitment and capacity coordination.
• Leading on evaluation and impact work to review capability processes and improve the quality of a service through pre, during and post recruitment exercise evaluation, including reporting and evidence-based recommendations.
• Being an advocate in the workplace community for capability building. Creating an inclusive culture of development for all where staff prioritise engaging with recruitment efforts.
• Building and sustaining long-term, strategic relationships with relevant stakeholders (within own team and wider) in order to deliver successful business outcomes.

You and your role

You'll be at the core of the User-Centred Design (UCD) practice, guiding and expanding the support network to optimise recruitment, capability and resource functions.

You will work with our leadership team to support the community and culture within the UCD and wider digital community, championing best practices and ways of working.

DWP is the largest government department and the services we offer are essential for millions of UK citizens. Your role is central to ensuring our UCD team has the right skills, the right direction and the right culture to deliver better services to the people who need them most.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne or Sheffield, whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of up to £43,347.

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12,557 per year.

Holidays: A generous leave package starting at 26 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

Process:

We know your time is valuable so our application and selection process is just two stages:

1. Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
2. Interview: a single stage interview online.

CLICK APPLY for more information and to start your application.