Senior Diagnostic Master Technician

Senior Diagnostic Master Technician

£40k basic and £45k OTE

Guildford

Permanent/Full Time

42.5h week (Saturdays on a rota 8.30 –12.30 paid at time and a half.)

Our client, located in Guildford, is looking for an experienced Senior Diagnostic Master Technician to join their team. If you hold experience as a Diagnostic Master Technician (within a main dealer) and would like to be within a role that could lead to further career progression - get in touch with us today!

Key Responsibilities:

• Deliver high-quality technical and diagnostic services to meet and exceed customer satisfaction and productivity targets.
• Maintain and enhance technical expertise, ensuring compliance with manufacturer training requirements.
• Speaking with customers and providing your technical opinion.
• Supporting and tutoring the team, mentoring the apprentices on site.
• Maintaining thorough and up-to-date product knowledge.
• Maintaining good housekeeping standards and orderly administration of all your work.
• Communicating with both the Service Reception team and Workshop Control team.
• Maintaining exceptionally high customer service levels that lead to customer loyalty and referrals.

Required Experience & Skills:

• Full UK driving license.
• Experience in inspecting, repairing, and servicing motor vehicles.
• Previous experience or qualifications as a senior technician or master technician.
• Excellent communication skills, both written and verbal.
• Prior experience in a franchised dealership environment.

If you're ready to contribute to a dynamic and growing team, we'd love to hear from you!