Senior Demand Strategy Manager

At South West Water, we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.

We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.

And we have huge ambitions.

Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.

So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.

We currently have a great opportunity for a Senior Demand Strategy Manager to join our Water Resources team in leading the demand strategy team for a period of up to 12 months.

About the role:

During this fixed term contract, you will be accountable for setting and overseeing the water demand strategy. You will build strong relationships with the senior management and executives responsible for delivery, ensuring that they are part of the journey of strategy development and are fully bought into our approaches. You will lead a team monitoring the delivery, tracking benefits of delivery, and you will continually review and optimise our strategy, building the evidence base for the future.

What you'll be doing:

• Building and leading a high performing team with a clear vision, objectives, and accountabilities.
• Leading and managing the Water Demand team, providing leadership direction, setting the people agenda and vision, maximising performance and facilitating a developmental environment.
• Planning and managing resources including all operational and capital costs/budgets associated with delivery of the day to day running of the team and delivery of new initiatives.
• Ensuring effective long term strategic demand planning to meet statutory requirements across the region.
• Overseeing the optimisation and/or adaption of delivery plans through the year and AMP to achieve overall targets.
• Owning the investment cases for demand delivery.
• Engaging, as a key stakeholder, with the smart metering programme inputting strategic advice and guidance on demand related aspects as required.
• Working with subject experts to develop and deliver demand inputs to team deliverables such as WRMP, APR, ODIs and Price Review.
• Identifying innovative demand practices from industry, assessing applicability and reflecting in the Demand Strategy as appropriate.
• Building and maintaining relationships and credibility with the EA and wider industry regarding demand management aspects.
• Driving a culture of continuous improvement, with the right levels of coaching, training, and support for all colleagues.

What we are looking for:

• Scientific/ Environmental/ related Degree
• Track record of leading projects, programme or portfolio, preferably water demand planning
• Experience taking ownership, being proactive, and working in collaboration, whilst holding others to account.
• Preparing regulatory submissions, such as annual reports and procedures for price control; including preparing the evidence, assurance, and demonstration of regulatory need.
• Experience working within an ambiguous and dynamic regulatory environment
• Developing and translating strategies and ideas into detailed approaches, options, plans and controls for delivery
• Excellent planning and organisational skills to facilitate management of own workload, and workload of direct and indirect teams to deliver to internal and external deadlines and quality expectations.
• Understanding of demand forecasting methodologies, demand-side management techniques, and strategies for promoting water efficiency and conservation.
• Familiarity with regulatory requirements related to water balance calculation, water loss management, and policies governing water abstraction, distribution, and consumption.
• Able and willing to travel throughout the region and to national meetings as needed with regulators and industry bodies
• We expect everyone who works for us at Pennon to have the right and ability to return Home Safe and Well each and every day. As a Senior Manager in the business this is your principle responsibility before all others.
• Embodying our core values: Rock Solid, Be You and Be the Future.

What's in it for you:

• We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing support and development for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition.
• In return, we offer an excellent range of benefits including:
• A company car or cash for car allowance
• A company bonus
• Private Medical Insurance
• Competitive Contributory Pension
• Invest in Pennon through our employee Sharesave scheme
• Generous holiday allowance plus bank holidays, with an option to buy/sell leave offering you extra flexibility
• Take up to 26 weeks’ additional maternity leave
• Shared parental leave
• Look after your wellbeing through our Champion Health support platform
• Enjoy free eye tests and discounts on frames and lenses at Specsavers
• Enjoy access to thousands of deals and discounts on supermarkets, online retailer, travel, eating out, cinema, gyms and more through Perkbox

Closing Date: 17th January 2025

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values which are essential to our success are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best every day. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.