Senior Delivery Manager (Ref: 4931)

Ministry of Justice UK; London; Hybrid; GBP 56,000 - 70,000; Full time

Job description

East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber

Job Summary

This position is based Nationally

Job Description
Senior Delivery Manager
Location: National*

Closing Date: 27th April 2025

Interviews: w/c 12th May

Grade: Grade 7

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: London: £61,201 - £69,338 (which may include an allowance of up to £2,474)

National: £56,532 - £64,048 (which may include an allowance of up to £343)

Working pattern: Full-time/Part-time/Flexible working

Contract Type: Permanent

• We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP.

The Role
We’re recruiting for a Senior Delivery Manager here at Justice Digital, to be part of our warm and collaborative Legal Aid Agency (LAA) team.

This role aligns against Senior Delivery Manager from the Government Digital and Data Framework
LAA Digital works to deliver swift access to legal aid for those who need it, and efficient payment to providers of those services. We aim to support the future of legal aid with sustainable, user-centred services such as Check if you can get legal aid.

We’re looking for people with strong interpersonal skills who’ll enjoy working in a delivery-focused, agile environment with multidisciplinary teams. You will contribute to our Agile Delivery community and share your skills and experiences with others across the MoJ, and wider government departments.

You’ll be an experienced senior delivery manager leading a multidisciplinary team, supporting and continuously improving products of significant scale and complexity. You’ll get support from your people manager, delivery manager peers, the wider delivery community and from formal learning opportunities to develop in this role.

Working as a senior delivery manager, you’ll be responsible for building, maintaining and motivating teams; protecting the team and making sure the team collaborates to focus on what is most important. You’ll coach team members and facilitate a culture of continuous improvement in the team. You will proactively manage dependencies and risks to overcome obstacles to delivery.

You’ll be an active part of the broader delivery management community, receiving coaching and mentoring from your senior colleagues, and will also have the chance to participate in informal support networks with peers.

Key Responsibilities:

• As a Senior Delivery Manager you’ll be accountable for effective delivery of complex, high-risk products and services and will have strong communication skills and engage senior stakeholders.
• You’ll have experience of working across a range of products and services, throughout the entire lifecycle, and have responsibility and accountability as the main point of escalation for a number of digital delivery teams. You’ll coach and mentor other delivery managers at different levels.
• You’ll build trust with senior leaders, stakeholders and teams, so as to encourage a culture of experimentation, advocating for lean and agile practices to create better outcomes.
• You’ll be experienced in leading multidisciplinary teams, supporting and continuously improving products of significant scale and complexity. Working as a senior delivery manager, you’ll be responsible for building, maintaining and motivating teams; protect the team and make sure the team collaborates to focus on what is most important. You’ll coach team members and facilitate a culture of continuous improvement in the team. You will proactively manage dependencies and risks to overcome obstacles to delivery.
• You’ll get support from your people manager, delivery manager peers, the wider delivery community and from formal learning opportunities to develop in this role.
• You’ll be a community advocate - both within the LAA Digital delivery community and the wider MOJ - and share your own learnings by contributing regularly to your profession through education, coaching and mentoring and taking part in informal support networks with peers. This may also require you to represent the community to larger audiences inside and outside of government.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Benefits

• 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
• A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms.
• Staff have 10% time to dedicate to develop & grow.
• Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024.
• 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Wellbeing support including access to the Calm app.
• Bike loans up to £2500 and secure bike parking (subject to availability and location).
• Season ticket loans, childcare vouchers and eye-care vouchers.
• 5 days volunteering paid leave.
• Free membership to BCS, the Chartered Institute for IT.
• Some offices may have a subsidised onsite Gym.

Person Specification
Essential

• Agile and Lean Practices - You have deep knowledge and experience of working with a range of Agile and Lean tools and techniques, with an ability to coach within and outside of the team. You are a recognised expert who advocates these approaches, continuously reflecting and challenging teams.
• Communicating Between the Technical and Non-Technical - You have the ability to communicate effectively across organisational, technical and political boundaries, understanding the context. You are able to advocate and communicate what a team does to create trust and authenticity. Can successfully react and respond to challenge.
• Maintaining Delivery Momentum - You have a proven track record of actively addressing the most complicated risks and identifying innovative ways to unblock issues, managing dependencies across teams, departments or government as a whole, as well as driving teams and setting the pace, and ensuring teams are working towards delivery commitments.
• Making the Process Work - Demonstrable ability to focus on the outcome, challenge and improve disproportionate organisational processes where it impacts the pace of the team. Able to identify what works best for the team and when to utilise certain processes. Understands that all steps in a process must add value. Able to influence and make positive changes to the organisation.
• Planning - You are able to lead a continual planning process in a very complex environment. You identify dependencies in plans across services and coordinate delivery, managing relationships between different people within and across teams. You coach other teams as the central point of expertise and maintain the cadence of delivery.
• Leadership - Promote diversity, inclusion and equality of opportunity, respecting difference and external experience, coaching and mentoring delivery managers. As well as a proven background in leading digital and/or technology delivery, you are passionate about delivering positive outcomes for our users. You are able and willing to identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated.
• Making Effective Decisions - Clarify your own understanding and stakeholder needs and expectations, before making decisions. Ensure decision making happens at the right level, not allowing unnecessary bureaucracy to hinder delivery. Encourage both innovative suggestions and challenge from others, to inform decision making. Analyse and accurately interpret data from various sources to support decisions. Find the best option by identifying positives, negatives, risks and implications. Present reasonable conclusions from a wide range of complex and sometimes incomplete evidence. Make decisions confidently even when details are unclear or if they prove to be unpopular.

Willingness to be assessed against the requirements for BPSS clearance.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

How To Apply

Candidates must submit CV and Cover Letter (750 words max) which describes how you meet the requirements set out in the Person Specification above.

In Justice Digital, We Recruit Using a Combination Of The Government Digital And Data Profession Capability And Success Profiles Frameworks. We Will Assess Your Experience, Technical Skills And The Following Behaviours During The Assessment Process:

• Leadership
• Making Effective Decisions

A diverse panel will review your application against the Person Specification above. Successful candidates who meet the required standard will then be invited to a 1-hour panel interview, which may include a task, held via video conference.

Should We Receive a High Volume Of Applications, a Pre-sift Based On ‘Agile And Lead Practices’ Will Be Conducted Before The Sift. The Panel Will Be Conducting a Sift On The Following Criteria From The Person Specification Above:

• Agile and Lean Practices
• Communicating Between the Technical and Non-Technical
• Maintaining Delivery Momentum
• Leadership

Candidates who do not demonstrate examples/details of their experience of the requirements stated under the Person Specification above in their Cover Letter will be rejected on this basis.

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made.

Terms & Conditions

Please review our Terms & Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact [e-mail].

Job Contact :

• Name : SSCL Recruitment Enquiries Team
• Email : [e-mail]
• Telephone : [phone]

Further information on nationality requirements can be found on our website.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities.