Senior Data Coach

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Job Title: Senior Data Coach

Department: Operations

Salary: £40,000 - £45,000 per annum

Bonus Scheme: Cohort Success Bonus & Progression Bonus

Location: Head Office: Pioneer House, Morton Park, Darlington

(Opportunity to work in a hybrid model upon successful completion of your probationary period)

DBS Check Required: Yes

Who We Are

As an Ofsted Outstanding provider of apprenticeships within the IT, Tech, and Digital sector, we aim to make a difference to every learner and inspire them to succeed. Our mission drives everything we do, including ambitious growth plans, continued product innovation, and enhancing customer experiences to create life-changing opportunities and shape the Tech & Digital talent of the future.

If our mission and this opportunity resonate with you, we want to hear from you!

What's the job?

As a Senior Data Coach, you'll use your experience, industry knowledge, and understanding of our apprenticeship programmes, learner journey, and ways of working to provide outstanding personal and professional guidance to our apprentices.

With robust support and training, you'll be responsible for providing a first-class learning experience to help develop, encourage, and motivate your learners to achieve their full potential both personally and professionally.

You will motivate and influence your own caseload of learners towards the successful and timely achievement of their apprenticeship by developing their skills, knowledge, and behaviours through a range of training days, workshops, and quarterly reviews.

Role Responsibilities (include but not limited to):

• Support Level 3 and Level 4 learners to build their portfolio of evidence in preparation for their end-point assessment.
• Manage a caseload of up to 42 learners through their apprenticeship by developing their skills, knowledge, and behaviours through a range of training days, workshops, and quarterly reviews.
• Facilitate the delivery of technical workshops and personal development micro-teaches throughout the duration of the apprenticeship.
• Evaluate and maintain high-quality standards of our apprenticeship programs, adhering to service and awarding body procedures. Collaborate with your IQA to ensure minimal rework and high accuracy.
• Establish and nurture strong relationships with learners, employers, and internal stakeholders, creating a supportive and collaborative learning environment.
• Track learner progress through 1:1 and group sessions using our SMART online classroom. Ensure regular contact to meet agreed milestones and manage off-the-job hours effectively.
• Effectively manage personal training plans to ensure our learners achieve timely completion.
• Attend standardisation meetings as required by quality assurance and share learner progress.
• Maintain accurate data management records and documentation, ensuring delivery and paperwork is compliant at all times.
• Maintain and update knowledge, skills, and occupational competence as required by the awarding body.
• Support the growth of our apprenticeship provision.

Essential Skills and Experience:

• Specific work experience in a full-time Data Analysis role OR a qualification in Data Analysis.
• Excellent written and verbal communication skills, with the ability to build rapport and understanding with each learner.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks efficiently.
• Flexible and able to work well under pressure, with a thorough and logical approach to problem-solving.
• Confident using a range of IT systems and databases.
• Strong interpersonal skills with the ability to build relationships, rapport, and understanding of every learner.
• Open, honest, and transparent communicator.
• Ability to confidently challenge learners and provide constructive, developmental feedback.
• Determination to see problems and solutions through to the end.

Desirable Skills and Experience:

• Knowledge of the apprenticeship sector and standards.
• Hold a relevant teaching qualification (PGCE, PCET, AET) and/or have previous experience in the digital or apprenticeship sector.

Our Benefits:

We're passionate about you, your well-being, your performance, your development, and your overall experience at Baltic.

Here are some Baltic benefits that you can look forward to:

• Fantastic progression opportunities.
• Full training and ongoing support from our in-house enablement team.
• Fun environment with exciting social events.
• Early finish every Friday.
• 25+ days annual leave (this increases to 30 days with length of service).
• Never work weekends or Bank Holidays.
• Full office shutdown between Christmas and New Year's Day.
• Additional Life Event holiday every year.
• 2 Additional Well-Being Days off every year.
• Free access to mental health support through SPILL.
• Local discounted gym membership.
• Enhanced maternity and paternity scheme (2 years service).