Senior Data Analyst - UK

About Quote Velocity

Quote Velocity is a technology company that specializes in customer acquisition within the insurance market. We develop scalable products that enhance the shopping journey for consumers and drive customer growth for our clients. We connect people with people and help them meet their needs through personalized experiences that resonate with our clients and customers. Our commitment is to excellence and great work.

About the Role

We are searching for a Senior Data Analyst to join our team with a focus on Call Center Operations. In this pivotal role, you will be responsible for bridging the gap between complex data and strategic decision-making throughout the organization. In collaboration with cross-functional teams, your insights will drive enhancements in our call center operations, marketing strategies, product development, and client service performance. Additionally, your analytical skills will play a critical role in shaping the trajectory of our modeling projects, ensuring our algorithms are firmly rooted in strong, data-centric methodologies. You'll do more than merely generate reports in this role; you'll be intricately engaged in the interpretation of data and strategizing closely with C-Level executives to make critical decisions across various facets of the business.

Location

This is a remote position. You would need to be available within our core working hours Mon-Fri 9:00am-12:00pm ET to ensure sufficient cross-over with the team.

A Day in the Life

1. Crafting, refining, and managing visualization tools and reporting workflows, ensuring clear and impactful communication of data insights to stakeholders across departments.
2. Conducting comprehensive analysis of diverse data sets, encompassing customer behaviors, market trends, and operational metrics, using advanced analytical tools and techniques to inform strategic decisions in marketing, product development, client management, and broader business initiatives.
3. Participating in cross-functional team discussions, collaborating closely with Marketing, Product, Call Center Ops, Business Development, and Engineering to promote a unified approach to problem-solving and decision-making based on solid data insights.
4. Engaging directly with external insurance clients, presenting data-driven insights and recommendations to optimize customer acquisition campaigns and drive client success.
5. Analyzing complex data sets to uncover and articulate insights to stakeholders to support data-informed marketing, product, client, and business decisions.
6. Providing key analytical support in the planning, evaluation, and creation of data models.
7. Collaborating on the development and execution of data strategies, setting of analytics goals, and exploration of new data opportunities to drive business growth.
8. Collaborate closely with C-Level executives as the ‘eyes in the sky’ operator, supporting strategic decisions that are all supported by data-centric methodologies.

Who You Are

1. You are a SENIOR Level Data Analyst or Scientist with a minimum of 4 years of practical experience in Call Center Operations and Business Analytics.
2. You are confident at interpreting complex data and adeptly communicating insights to key stakeholders and executives.
3. You are proficient in SQL statistical languages (e.g. Python or R), Excel, and the utilization of BI visualization tools, such as AWS QuickSight.
4. You have a passion for using Business Intelligence to help solve real business challenges and grow the business.
5. You are committed to personal growth and continuous self-development.
6. You thrive in a fast-paced start-up environment.

Compensation

Equal Opportunity Employer:

Quote Velocity is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At Quote Velocity, we understand that diversity and inclusion are not just words; they are values we hold dear. We believe that diversity is the foundation of innovation, and inclusion is the catalyst for growth. We are committed to building a workplace where all voices are heard, all perspectives are respected, and every individual is valued.

We embrace a culture where differences are celebrated, and every team member is encouraged to bring their authentic selves to work. Our commitment to diversity and inclusion is not just a checkbox; it's a fundamental part of who we are. We actively seek out diverse perspectives and experiences to fuel our creativity and drive our success.

Join us at Quote Velocity, where diversity is the key to our innovation, and inclusion is the path to our excellence. Your unique background, experiences, and talents will contribute to our collective success, and together, we'll continue shaping the future of customer acquisition.