Senior Customer Success Manager

What makes us Qlik?

Qlik delivers the best in data, analytics, and AI technology, to help enterprises around the world drive value from their data. Our leading, AI-powered platform enables users to uncover insights that lead to better business decisions, faster.

A Gartner Magic Quadrant Leader for 14 years in a row, Qlik is a values-driven organization, and following its acquisition of Talend, now serves over 45,000 customers in 100 countries worldwide. Read on to see what we’re looking for right now!

The Senior Customer Success Manager Role

Join Qlik's Customer Success team and play a vital role in ensuring our customers achieve maximum value from our data solutions. As a key member of this dynamic team, you'll engage with enterprise clients remotely, guiding them towards their Qlik goals. From seamless onboarding to strategic account development, your impact will drive customer success, satisfaction, and long-term partnerships.

What makes this role interesting?

• Onboarding Excellence: Lead the onboarding process for new clients, ensuring a smooth transition through product implementation, training, and setup. Lay the groundwork for a strong foundation in their Qlik journey.
• Strategic Growth: Develop tailored strategies for high-potential accounts, fostering relationships, identifying upselling opportunities, and consistently delivering value. Be the catalyst for long-term partnership and growth.
• Proactive Risk Management: Identify and address potential issues in at-risk accounts, providing proactive solutions. Collaborate cross-functionally to swiftly resolve concerns, ensuring customer satisfaction and retention.
• Collaborative Account Strategy: Partner with the sales team to define customer vision and strategy, maximizing their investment in Qlik's products. Drive adoption and accelerate time-to-value.

Here’s how you’ll be making an impact:

• Client Engagement: Work remotely with a portfolio of enterprise customers, ensuring they are on track to meet their goals with Qlik. Run Quarterly Business Reviews, create and execute success plans, and monitor customer satisfaction metrics.
• Risk Mitigation: Identify churn risks and proactively work to eliminate them. Collaborate with other Customer Success teams to ensure account issues are resolved successfully, using early warning signals.
• Advocacy Development: Develop, prepare, and nurture customers for advocacy. Collaborate with the Customer Success Engineer to maintain and develop Business/Technical Champions. Challenges make the stories stand out, include them but with a positive twist!

We’re looking for a teammate with:

• Customer-Centric Mindset: Strong customer-facing experience, ideally in customer success, sales, consulting, or project management. Bonus if in a software or SaaS/XaaS company.
• Strategic Thinker: Quickly understand customers' needs, take ownership, and develop and execute strategies that positively transform their business. Bachelor’s degree or equivalent experience.
• Industry Knowledge: General knowledge of & experience in the SaaS Software industry, with the ability to learn about and understand enterprise software products and business solutions.
• Tool Proficiency: Previous experience using Totango or other Customer Success platforms. Experience with Cloud, data and analytics a strong plus!

The location for this role is:

London, United Kingdom
Reading, United Kingdom

What else do we offer?

• Genuine career progression pathways and mentoring programs
• Culture of innovation, technology, collaboration, and openness
• Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs.

The anticipated base salary range for this role is $70,000 USD – 82,000 USD per year.

This position is eligible for a commission within a range of $8,000 USD -14,000 USD, subject to meeting targets set forth in a sales compensation plan. Final compensation offered by Qlik will be based on factors such as the candidate’s location, job-related skills, education, experience, and other business and organizational needs.

Qlik offers a comprehensive benefits package which includes, but is not limited to, group medical, dental and vision benefits, a 401(k) plan and match, flexible paid vacation, 10 paid annual company holidays, 9 days of annual paid sick leave (prorated upon hire), up to 16 weeks of paid parental leave, and mental and emotional wellbeing benefits.

Eligibility requirements for benefits will be controlled by applicable Qlik plan documents and policies.

Qlik is an Equal Opportunity/Affirmative Action Employer, and we value the diversity of our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

If you need assistance due to disability during the application and/or recruiting process, please contact us via the Accessibility Request Form.