Senior Customer Success Manager

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Deepki, leading the way in ESG SaaS for real estate owners and accelerating the transition towards net zero and sustainability.

Looking for a new challenge in a software impact company?

We are seeking an exceptionally driven Associate Manager CSM to join our London Office and take on a pivotal role in deploying our Sustainability platform for our UK & Global clients. You will be responsible for supporting our B2B customers in the use of our solution in order to ensure the best possible user experience.

MISSIONS

Joining our scale-up growth, this role would take charge of, manage and support our customers in the deployment of SaaS software.

Ensure the retention and satisfaction of the customers in your portfolio :

• Incredible client management skills that support customers in the operation and adoption of the application throughout the duration of the contract to ensure long-term customer loyalty
• Project management during the initial implementation phase of the customer platform and participate in the technical implementation of the platform, translate client needs into technical functionalities actively assessing various evolutions and enhancements.
• Configuration of the Deepki business application according to the customer's needs
• Conduct comprehensive data collection, identifying both existing and new data sources, and advocate for their seamless integration into our platform.
• Analysis of customer data and drafting of deliverables (reporting, analyses, steering committee, energy balances, etc.)

Supporting internal operational excellence projects for the team :

• Improving internal processes and the level of services provided by the team
• Capitalise on user and customer feedback by participating in the roadmap of product developments, user manuals and training materials used by the whole team

Cross-Functional Coordination:

• Coordinate collaborative efforts between different Deepki teams, including Customer Solution Engineering (CSE), Consultants, and Product teams.
• Foster effective communication and collaboration to ensure a cohesive and integrated approach to client deployment.
• Lead junior team members in their career journey in the company

Profile

ESSENTIAL SKILLS AND COMPETENCES :

• Project management skills with the ability to coordinate an IT deployment with multiple stakeholders and multiple streams
• Must-have outstanding proactiveness and autonomy as well as analytical and problem-solving skills
• Hands-on approach to operational aspects, implementation, execution, testing and roll-out
• Ability to engage all types of stakeholders, from "boots on the ground" end-users to C-suite
• Pioneering mindset and eagerness to participate in the construction of a team and the foundation of our US activities
• Passion for the environmental transition
• Fit with Deepki’s values: Trust, Care and Act

NICE TO HAVE SKILLS :

• Interest in data and/or tech topics
• Interest in the Real Estate Sector
• Interest in ESG issues

Why join Deepki?

Deepki’s teams are dedicated to making an impact by harnessing data to transform the world’s most carbon-intensive industry into a force for good for the planet, and creating virtuous real estate. They embody our four core values: drive, commitment, righteousness and goodwill, which represent a fundamental element of life at Deepki.

Our employees are at the heart of everything we do, and we strive to provide a comfortable environment where they can flourish.

Remote working days - hybrid model

25 Days Leave + Public Holidays

Health & Dental Insurance (from Day 1)

Income Protection

Life Cover & Pension Plan (from Day 1)

12 weeks Maternity leave, including 6 weeks paid 100% by Deepki

Onboarding & Advanced Training in Paris

Annual Off-site Meeting in Paris

In-house training

International environment

Access to a language learning platform

Dynamic and passionate ecosystem where everyone's initiatives have their place

More about Deepki

Founded in 2014, Deepki supports real estate players in their transition to net zero and sustainability. To achieve this transition towards sustainability, Deepki helps realign stakeholders’ interests to build efficient strategies and transform real estate into a positive force for the planet.

Deepki is the only company in the world offering a fully-populated ESG data intelligence platform combined with expert advisory services. The company’s end-to-end solutions leverage data to improve ESG performance and maximize the value of real estate assets.

Deepki has offices across Europe, in Paris, London, Madrid, Milan and Berlin, with ambitious expansion plans.

Key Figures

400M+ square meters monitored

60+ countries where we operate

400+ references across the world

400+ employees globally

216K+ tCO2e saved by our customers each year

We are looking for talented individuals that share our drive and motivation to accelerate real estate’s environmental transition at an international scale!

Our team represents a mixture of different backgrounds and experiences, working together to ensure the best possible customer experience. We pride ourselves on our employees’ openness and curiosity. Joining Deepki means becoming a team player, being willing to learn and giving a purpose to your work!

Do you feel like you meet most requirements, but not all of them? We want to hear from you!

Deepki is an Equal Opportunity Employer. We do not discriminate on the basis of ethnicity, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, sexual orientation, age, national origin, non-disqualifying physical or mental disability, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, passion, merit, and business need.