Senior Customer Service Manager

Austin Fraser; Chippenham; On-site; Full time

Job description

Job title: Senior Customer Service Manager

Hourly rate: £18.46p/h - £20p/h

Location: Chippenham

Hours: 9am to 5.30pm - 37.5 hours per week

Looking for a passionate and experienced Senior Customer Service Manager to immediately join a Customer Service team on a temporary basis. In this role, you'll lead and motivate a dynamic customer support team, driving performance, enhancing the customer experience, and fostering a positive, growth-focused culture.

You'll manage daily workflows via Zendesk, coach and develop team members, resolve escalated issues, and collaborate with other departments to improve operational efficiency. Your leadership will directly impact customer satisfaction, loyalty, and retention.

What you'll bring:

1. Proven experience in a customer service leadership role
2. A customer-first mindset and strong commercial awareness
3. Excellent communication, coaching, and organisational skills
4. Confident using CRM systems (Zendesk) (Preferable), Slack (Preferable), and Office 365 (Essential)
5. A proactive, resilient, and data-driven approach to performance

If you thrive in a fast-paced, people-focused environment and love driving results through teamwork and process improvement, we'd love to hear from you. This role requires an immediate available candidate on a temporary basis.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.