Senior Customer Service Engineer - Airport Operations - REMOTE UK

Date Posted: 2025-01-27

Country: United Kingdom

Location: Rockwell Collins UK Limited, Pegasus One, Gatwick Road, Crawley, RH10 9AY

Position Role Type: Unspecified

Collins Aerospace, a unit of Raytheon Technologies, is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry. Created in 2018 by bringing together UTC Aerospace Systems and Rockwell Collins, Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market. Every day we imagine ways to make the skies and the spaces we touch smarter, safer and more amazing than ever. Together we chart new journeys, reunite families, protect nations and save lives. And we do it all with some of the greatest talent this industry has to offer.

We are Collins Aerospace and we hope you join us as we REDEFINE AEROSPACE.

We are currently seeking a Senior Customer Service Engineer to join our teams within Crawley, West Sussex, UK.

What You Will Do:

The successful candidate will be part of a system deployment team with their main responsibilities revolving around deployment and support of bespoke software applications at airports but also providing support and installation for hardware.

Providing the day to day support of the service along with new solutions, and troubleshooting. This role works closely with other deployment engineers and IT support staff to ensure timely roll outs and the well being of other EMEA infrastructure.

The Customer Service Engineer will be primarily responsible for:

• Monitoring of systems and implementing required configurations to ensure availability, reliability, adherence to security standards, and optimal system performance
• Identifying and troubleshooting hardware and software technical problems
• Plan, design, and implement necessary configurations to bespoke software
• Airport deployments of CUPPS, CUSS, Self Service Bag Drop, AODB / RMS, BRS, Baggage Message systems, Passenger validation and verification systems, eGates
• Technical support of bespoke applications and offerings of the Collins brand
• Assessment and execution of broadly defined technical tasks that require the use of independence, judgement and creativity
• On call third level support of Collins products either on site or remotely
• Physical server builds
• Develop required documentation for system configuration, and support procedure

Other Skills:

• Has advanced knowledge of work area (Airport operations)
• Works autonomously with limited oversight from manager.
• Coaches and reviews the work of lower level professionals.
• Influences others regarding policies, practices and procedures.

Preferred Qualifications:

• Microsoft MCSE
• Experience with MS SQL
• Experience with networking and Cisco CLI
• Exposure to Cloud providers such as AWS
• Exposure to Telco or Service Provider environments

Expectations:

• Able to travel across EMEA up to 50% (variable)
• Available to cover rotational out of hours shifts (typically every 4 to 5 weeks)

Some of our competitive benefits package includes:

• Flexible working
• 25 days of vacation
• Competitive pay package
• Company pension plan
• Corporate health insurance
• Career Development Opportunities

Apply now and be part of the team that’s redefining aerospace, every day.

Collins Aerospace, in accordance with our 'Baseline Security' requirements, will request from candidates evidence of identity, eligibility to work in the UK, and employment and/or education history for up to three years, in relation to certain roles within the business. These relate to positions where access to export controlled items, (e.g., Technical data, hardware, software, and services subject to international trade control laws and regulations) and Collins IT Systems may apply. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

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