Senior Customer Service Advisor

If you have 2+ years of recent experience within telephone-based customer service and are looking to take a step up into more of a supervisory role where you are still ‘hands-on’, then this may be the role for you.

We are recruiting for a young, dynamic, professional services organisation that provides a full range of support for a selection of international e-retailers, brands, and manufacturers.

You will be working as part of a small but busy team of customer service advisors who provide customer support to 20+ e-commerce brands through telephone, email support, and online chat support.

You will need to be a proactive, customer-focused individual who genuinely enjoys working in a fast-paced environment and is keen to develop their skills in a growing customer service team.

Key Responsibilities

1. Act as the main point of contact for agents and assist with customer case resolutions.
2. Monitor daily operations, including online chat services, inboxes, and payment queues.
3. Review and share customer feedback.
4. Train and onboard new agents, creating training materials as needed.
5. Support the Customer Service Manager with scheduling, reporting, and agent performance management.
6. Manage daily and weekly meetings with stakeholders and internal teams.
7. Handle system access, chat operations, and agent scheduling support.
8. Ensure smooth communication and operations for UK/EU teams.

Working hours: Monday to Friday 9am-6pm (no weekends).

Our client offers a friendly and professional teamwork environment and truly great opportunities for development. Once fully trained, there is also the option of working remotely or on a hybrid basis. If you are interested in the role, please apply and we will call you back for a more in-depth chat!

Due to the office location, access to your own method of transport would be beneficial for this role.