Senior Customer Research Analyst, London

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Senior Customer Research Analyst, London

Location: London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

d3271ae1a98e

Job Views:

4

Posted:

16.02.2025

Expiry Date:

02.04.2025

Job Description:

Join the Genie Community - the legal knowledge sharing community open sourcing and automating legal contract drafting.

A unique opportunity to shape our customer research function, defining methodologies, tools and processes.

Freedom to shape a mixed-method research approach, working across both deep user interviews and data-driven insights to paint a holistic picture of our customer.

You will make a direct impact on product development and business strategy - your research will inform key decisions across the company.

Your purpose in our mission

We’ve raised $17.8 million in Series A funding led by Google Ventures and joined by Khosla Ventures. They believe in our vision that the law should be accessible to everyone, and this is where your skills will directly shape customer experience in a company that’s growing quickly.

Your manager and team

Our org structure is made up of pods with distinct areas of focus to keep us all working on the most impactful things for our customers. Your manager, Rafie Faruq, our Co-Founder & CEO, will develop your skills and enable you to deliver on the pod mission.

This is what you’ll be doing

As a Senior Customer Research Analyst at Genie AI, you’ll be joining us in a dynamic stage of our growth so you’ll face lots of different challenges. Below is what we need you to do:

1. Analyse existing customer data sets, creating charts, tables, and data visualisations to uncover patterns, behaviors, and opportunities for customer understanding.
2. Translate data into actionable insights that inform product development, growth strategies, and company direction.
3. Track and report key business metrics, supporting investor updates and company-wide strategic discussions.
4. Conduct user interviews and research sessions, particularly with US timezone customers, to gather in-depth qualitative insights.
5. Tag, label, and synthesise research findings, transforming them into clear, actionable recommendations for Product, Growth, and Leadership teams.
6. Present research in digestible formats (e.g. written reports, presentations) to drive product decisions and business strategy.
7. Apply a variety of research methods as needed, balancing speed and rigour depending on the business context.
8. Lead and shape the user research strategy, defining how, when, and why research is conducted.
9. Establish research processes and best practices, ensuring insights are embedded into product and go-to-market decisions.
10. Own and maintain user personas, ensuring they accurately reflect customer segments and needs.
11. Work closely with Product, Growth, Marketing, and Sales to ensure research drives both product development and commercial success.
12. Contribute research-backed perspectives to strategic company meetings, influencing key decisions.
13. We would love to find somebody who wants to develop their technical skills to enhance research capabilities & automate data analysis.

This is how we’ll set you up for success and the outcomes we expect from you

Over your first 90 days you can expect us to help point you in the right direction to set you up for success.

By the end of your first three months we expect you to be:

1. Month 1: Develop fluency with our key customer research tools and conduct a gap analysis of any missing infrastructure.
2. Month 2: Develop and implement a scalable customer research strategy and process.
3. Month 3: Establish a clear, collaborative role within a cross-functional team.

It can be tough here because

We don’t structure your work for you. We give you the what and you come up with the how.

But we think you’ll love

Collaborating closely with diverse teams to shape impactful solutions and drive product success.

The skills you need to succeed in this role

1. Qualitative Research: Strong understanding of unbiased interview techniques and best practices for user research.
2. Quantitative Research: Comfortable working with data—able to create charts, tables, apply basic statistics, and work effectively with Excel spreadsheets.
3. Bundles of empathy & well developed presentation skills.

Unleash your magic: our interview process

1. Meet our Talent Acquisition Lead, Char, to assess your motivations and baseline skills.
2. Complete our take home task.
3. Technical interview with Nitish Mutha (our Co-Founder & CTO) and Alex Denne (Head of Marketing).
4. Culture interview with Rose Dent-Spargo (our Lead Product Designer) and Rafie Faruq (our Co-Founder & CEO).

We can’t wait to meet you! Bring your authentic self, and get ready to explore our culture, team events, and big mission.

Ready to grant wishes and disrupt a £750bn industry? Click apply and join us in creating a world of digital wonders!

At Genie, we’re committed to creating a diverse environment. We embrace differences and hire based on merit.