Senior Customer Representative

Job Title: Customer Service Representative

Location: Dundee City Centre

Pay Rate: £13.49p/hr

Hours: Monday - Friday, 7 hour shifts between 8.30am - 5.30pm

Hybrid Working: 2 days per week in the office after training

Contract Type: Temporary - 9 months.

Start Date: 17th March 2025

Lloyds is currently hiring for individuals with excellent customer service skills to support users of their online pensions and savings platforms. In this role, you'll handle a high volume of inbound calls, assisting customers with navigating and using the platforms effectively. Your experience in customer service, along with a compassionate approach and dedication to providing excellent support, will be key to success in this position.

You'll receive training over a 3-week period to ensure you're fully equipped with the knowledge needed to guide customers through a variety of services. After training, you'll enjoy the flexibility of working 3 days a week from home, with ongoing support and development to help you grow within the role.

Your responsibilities will include:

• Handle a high volume of inbound calls, assisting customers with the use of online pensions and savings platforms.
• Guide customers through platform features and troubleshoot any technical issues they encounter.
• Provide clear instructions to help customers navigate the system and make the most of its tools.
• Offer ongoing support to ensure customers feel confident using the platform independently.
• Deliver excellent customer service with a focus on user experience and satisfaction.
• Support with webchat and email functions.

Requirements:

• Strong customer focus, with the ability to handle customer queries professionally and with care and due diligence.
• Good attention to detail, with the ability to identify areas for improvement in the customer journey.
• Strong communication skills, both verbal and written.

Benefits:

• Flexible benefits to suit your lifestyle, such as discounted shopping vouchers.
• Great access to shops and restaurants.
• Prime location in Dundee.
• Close to public transport links.
• First class support and training for all colleagues.
• Opportunity for growth within the company.
• Hybrid working approach (once initial onsite training has been completed).

At our client's organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures, and identities, and welcome applications from under-represented groups.

We are disability confident and can make reasonable adjustments to our recruitment processes upon request.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.