Senior Customer Operational Services Coordinator

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Senior Customer Operational Services Coordinator.

Be part of the movement – and play your part

About the role

Working Monday – Friday, (Rotating Shifts: 08:00 – 16:00 Week 1 | 15:00 – 23:00 Week 2), you will be responsible for:

• Ensure smooth daily operations, making decisions to support route goals.
• Act as the point of contact in the absence of the department supervisor, ensuring customer service principles are upheld.
• Support onboarding and development of new team members, including performance plans and learning journeys.
• Promote a customer-first culture while addressing and reporting any behavioural concerns.
• Assist in ensuring timely customer announcements in line with management directives.
• Audit and monitor staff adherence to correct rate applications, providing feedback to the supervisor.
• Maintain and develop the local Health & Safety system, supporting department leads in ensuring compliance and reporting to the General Manager.

About you

The ideal candidate will have strong organisational skills, demonstrating the ability to take initiative and make informed decisions independently. They will possess knowledge of shipping and Brexit processes, ensuring compliance and efficiency in operations. As an excellent communicator, both verbally and in writing, they will be highly literate and numerate, capable of conveying information clearly. They will work effectively with colleagues to ensure tasks are completed efficiently, fostering strong working relationships. With exceptional time management skills, they will remain adaptable to change, proactively identifying and implementing initiatives. A solid understanding of data analytics and proficiency in computer systems will enable them to interpret information accurately and support operational improvements.

Working at DFDS

Join the movement and grow with us.

Be a valued member of a diverse team at DFDS and help drive change together.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Holiday Purchase Scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Full employee assistance programme including:
• Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
• Huge range of retail discounts from high street and online retailers
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
• Access to Breeze, our award-winning Wellbeing platform.
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

Are we a match? Then what are you waiting for? Apply Now.

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.

We look forward to hearing from you.