Senior Customer Experience Manager | To Circa £65K

Senior Customer Experience ManagerLocation: Liverpool
Salary: Up to circa £65,000

Are you ready to step up into a senior role where you can truly make a difference? If you're passionate about putting customers first and leading a team to deliver top-notch service, this could be the perfect opportunity for you!

Our client is on the hunt for a driven and dynamic Senior Customer Experience Manager to take the lead in shaping how they deliver outstanding experiences to their customers. This is your chance to bring fresh ideas, make real change, and be at the heart of an organisation that values its people and its customers.

What You'll Be Doing

In this role, you'll:

• Take the reins on developing a cutting-edge Customer Experience Strategy, ensuring every customer interaction - whether face-to-face or online - is seamless and exceptional.
• Lead and inspire a hard-working team, including customer relations and social media whizzes, to deliver top-tier service across all channels.
• Collaborate with teams across the business to champion a culture where customers are front and centre of everything they do.
• Use data and insights to fine-tune strategies, stay ahead of the game, and find new ways to wow customers.
• Be the go-to person for managing service disruptions-both planned and unexpected-making sure customers are always kept in the loop and happy.

What We're Looking For

We're after someone who's ready to roll up their sleeves and make a real impact. To succeed, you'll need:

• Solid experience in a customer-focused role and a knack for developing strategies that genuinely work.
• Great people skills-you'll be a natural at building relationships and influencing others.
• A proactive, results-driven mindset with a creative streak to find new ways of doing things.
• Experience managing a team and helping people thrive.
• A head for data-you'll know how to turn insights into actions that improve the customer journey.

Why Join Us?

This is more than just a job; it's a chance to be part of something exciting. You'll have the freedom to shape the future of customer experience, work with a fantastic team, and make a real difference to how the organisation connects with its customers.

If you're ready to take your career to the next level and want to be part of a business that genuinely cares, we want to hear from you.

Our client are interviewing NOW, so send your CV in for immediate consideration.