Senior Customer Care Coordinator

Keepmoat Homes; Tamworth; On-site; GBP 60,000 - 80,000; Full time

Job description

Main purpose of the role

We have an exciting opportunity for a Senior Customer Care Coordinator to join our friendly Customer Care Team in our West Midlands region, based from our regional office in Tamworth. The main purpose of the role is to control and provide an efficient and effective customer care service, liaising with Residents and our Clients, contractors, site and management teams whilst maintaining effective working relationships and coordinating high levels of workflow.

The duties of the role include (but are not limited to):

1. To liaise with all Clients and sub-contractors to establish an excellent maintenance response to all complaints/queries.
2. Ensure all materials and labour required are available prior to starting works.
3. Liaise with Site Managers, Contracts Managers and Construction Director prior to arranging any meetings with Residents/Clients for the Customer Care Manager.
4. Produce all relevant documentation relating to customer care accurately and in a timely manner.
5. Take responsibility for updating COINS system in a timely and efficient manner to ensure accuracy of customer database.

HS&S Responsibilities

To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards.

Skills, knowledge & experience

We are looking for someone who embodies our Keepmoat values; a straightforward and friendly team player who has Customer Care experience, who is creative and used to using their organisational and planning skills within a Customer Care environment. They will be passionate about providing the highest quality customer care, and a collaborative team player, with experience communicating with different stakeholders. Experience within a similar role in the housebuilding/construction industry would be beneficial but is not essential. If this sounds like you, please apply now.