Senior Customer Account Supervisor

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Responsibilities

The Senior Customer Account Supervisor will manage a variety of Parker Meggitt customer accounts to deliver world-class service and support by directly overseeing score cards, immediately responding to inquiries, collaborating internally to prepare and deliver quotations, and joining with the planning team to accurately forecast demand. In this role you will serve as the primary interface for a variety of Parker Meggitt customers, responsible for ensuring the most efficient and positive relationship with Parker Meggitt's customers, while enabling level-loading of production and expeditious resolution of customer assertions. In addition, you will support the Business Development manager on New Business opportunities as well as working closely with key internal stakeholders, driving a solid internal network relevant to the customers they support.

Your responsibilities

• Account Management: The Senior Customer Service Supervisor manages customer accounts, particularly Long Term Arrangement (LTA) contracts, and supports the Customer Relationship Manager in new business development and bid-related activities.
• Opportunity Identification: Proactively identify opportunities to maximize business, prepare accurate costing sheets, and produce quotes for customer orders, ensuring significant orders are priced correctly.
• Stakeholder Collaboration: Work closely with internal stakeholders to seek buy-in before responding to customer requests, and ensure timely communication and resolution of customer orders and inquiries.
• Order Processing and Review: Oversee the sales order review process, manage customer purchase orders in the ERP system, and ensure accuracy and formal acknowledgment with customers.
• Forecasting and Reporting: Support the production of monthly and annual forecasts based on sales trends, track customer scorecards, and collaborate with Finance to manage accounts receivables and resolve disputes.
• Cross-Functional Coordination: Liaise with various internal functions (e.g., Trade Compliance, Operations) to ensure compliance and effective delivery, while providing guidance to Customer Account Representatives as needed.

Who we are looking for

• Demonstrable experience in customer account management or similar.
• Knowledge of Microsoft Office Suite, SAP, Salesforce.com, Robot Morning/Demand Line ideally.
• Strong commercial awareness.
• Awareness of the regulations pertaining to our sector products and customers (i.e., FAR, DFARS, DEFCONS, etc.).
• Ability to build good working relationships internally and externally.
• Driven and positive individual.

What we offer

• Solid employer present on the market for over 100 years.
• Career growth and opportunities: we hire from within!
• Collaborative and empowered work environment where team spirit is at the center of our success.
• Company values that encourage trust, respect, collaboration and professional growth.
• Open environment: we are excited to hear your ideas!
• Attractive compensation packages designed to hire and retain the best talents in the industry.
• Annual Bonus.