Senior Credit Controller

Investigo; Watford; Hybrid; GBP 38,000; Full time

Job description

Senior Credit Controller

Up to £38,000 per annum

Watford- Hybrid

This role supports the daily operations of a fast-paced Credit & Collections function. A key focus of the role is managing credit risk and accurately completing collection processes, regular risk reviews, and maintaining security bonds are essential to limiting bad debt.

KEY RESPONSIBILITIES:

• Prepare and release the weekly collections file accurately and on schedule.
• Perform daily cash banking, posting, allocation, and reconciliation tasks.
• Liaise regularly with our debt collection partner, ensuring weekly files are shared and tracked.
• Conduct weekly exposure reviews, reporting on key movements.
• Use available tools and data to manage and mitigate bad debt risk.
• Monitor financial alerts and respond to any indicators of change.
• Review credit reports and make decisions in line with credit policies.
• Proactively chase outstanding debts via email, phone, and SMS.
• Provide backup support to the Credit Control team by handling inbound calls, resolving queries, and addressing disputes.
• Ensure final balances are accurate and processed promptly.
• Year-on-year reduction in bad debt.
• Security bonds processed in line with policy-both returned and retained.
• Timely cash posting and full monthly reconciliation of general ledger balance sheets.
• Proactive monitoring and mitigation of credit risk and exposure.

KEY ATTRIBUTES:

• Experience in a high-volume, call-handling environment.
• Minimum 3 years' experience in a Credit Controller or similar role.
• Proven experience working with debt and credit agencies.
• Excellent written and verbal communication skills.
• Proficiency with SAP and other enterprise systems (e.g., ES).
• Ability to thrive under pressure while maintaining accuracy.
• Strong problem-solving skills and exceptional organisational abilities.