Senior Content Designer

About The Role
Hippo is recruiting for senior consultants in content design.

As a senior consultant, you’ll come to Hippo as an expert in content design and working in multidisciplinary teams.

You’ll also be a leader of people and teams and advocate for user-centred design approaches with our diverse range of clients.

Hippo will provide exciting opportunities to share your expertise with, and influence, clients and team members, and to develop as a leader.

As a senior content design consultant, you’ll:

• already be an expert in content design
• help clients explore and solve problems with user-centred design
• champion inclusive approaches and styles within content design
• establish and manage relationships with clients and stakeholders
• be comfortable working in rapid sprint cycles
• run workshops with your team and stakeholders
• participate in Hippo communities of practice, including attending content crits and writing blog posts
• support Hippo in recruitment, events, blog-writing and winning new business
• promote Hippo values
• be a strong communicator
• have a positive “can do” attitude

Skills and experience that you need

• design end-to-end service and static web content, meeting user needs
• write accurately using and contributing to style guides
• proactively design accessible, inclusive content and articulate how content decisions relate to WCAG
• use insights from user research and metrics to shape end-to-end service content strategy
• make complicated information easy to understand
• work and pair-write with subject matter experts
• create and iterate prototypes
• use design software such as Miro, Figma, Sketch or the GOV.UK prototyping kit
• work with and contribute to design patterns and content patterns
• actively contribute to a community of practice
• proactively share your work and encourage colleagues to do the same - through a peer review or sub-editing process, group content crits, community meet-ups or show and tells
• understand the user research process - how to contribute to discussion guides, research reports, and take notes in research sessions
• use and configure a content management system
• understand SEO and how it relates to content design

It'd be great if you can also:

• develop and implement new content strategies for a business area or organisation
• understand information architecture techniques and principles
• use content audits to implement a content maintenance plan
• produce technical content where appropriate

Agile and multidisciplinary team experience
You'll need:

• experience of Agile ways of working through the project lifecycle (Discovery, Alpha, Beta, Live)
• experience of working with user researchers, UX or interaction designers and other members of a multidisciplinary team (for example, product owner, delivery manager, developers, business analysts)

It'd be great if you can also:

• identify the best Agile processes for projects and measuring the success of outcomes

Consultancy and business experience
You'll need to:

• manage tricky conversations when people don't understand the value of Agile user-centred design
• be experienced and confident at explaining design decisions to people
• have the ability to line manage, coach or mentor people

It'd be great if you can also:

• write and contribute to bids and business documents
• pitch new ideas and proposals to colleagues and clients

Industry experience
You'll need:

• extensive demonstrable experience as a content designer in the public sector
• an excellent working knowledge of the Government Digital Service (GDS) Digital Standard and Central Digital and Data Office (CDDO) assessments

It'd be great if you also had:

• experience of working as a content designer for private sector companies

What makes us great
As well as a competitive salary which we’re transparent about from the outset, you can also expect a range of benefits:

• Contributory pension scheme (Hippo 6% with employee contributions of 2%)
• 25 days holiday plus UK public holidays
• Perkbox access for a wide range of discounts
• Critical illness cover
• Life assurance and death in service cover
• Volunteer days
• Cycle-to-work scheme for the avid cyclists
• Salary sacrifice electric vehicles scheme
• Season ticket loans
• Financial and general wellbeing sessions
• Flexible benefits scheme with options of:
• private health cover
• private dental cover
• additional company pension contributions
• additional holidays (up to an extra 2 days)
• wellbeing contribution
• charity contributions
• tree planting

Diversity, Inclusion and Belonging at Hippo
At Hippo, we’re dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We understand that having a diverse team unlocks our capacity for innovation, creativity and problem solving. Only by building a community of diverse perspectives, cultures and socio-economic backgrounds can we create an environment where all can contribute and thrive.

We actively encourage applications from underrepresented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are committed to providing an inclusive and accessible recruitment process that reflects our workplace culture. We are a registered Disability Confident Employer, Mindful Employer, Endometriosis Friendly Employer and a member of the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices.

Job Type: Full-time

Pay: £57,000.00-£72,000.00 per year

Benefits:

• Company pension
• Work from home

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Manchester