Senior Conduct Lead

RSA; London; Hybrid; GBP 60,000 - 100,000

Job description

Introduction

At RSA, we believe insurance is about people, not things. We provide our inspiring colleagues the support and opportunity to grow together, shape the future, and win as a team. We are going through a transformation journey, providing our people with opportunity to be integral to improving our service and delivering better products to brokers and customers. We are a proud member of the Intact family, we feel part of something bigger, with a presence in North America, the UK and Europe.

We have a bold ambition to become the best Commercial Lines business in the UK, demonstrated by our recent acquisition of NIG and Farmweb, allowing us to scale by leveraging our combined financial strength and importantly ensure our people feel the benefits of our joint capabilities.

We are currently recruiting for a Senior Conduct And Customer Outcomes Lead to join our established and experienced team here at RSA on a hybrid basis.

Your role

As part of the Customer and Operational Risk Management (CORM) team within the UK & International Chief Operating Office (UK&I COO), your role is to support the Conduct and Customer Outcomes team, ensuring good governance, processes, and controls across Personal, Commercial, and Specialty Lines.

You will develop a high-performing team that supports the business in delivering positive customer outcomes, while also overseeing adherence to policies and regulatory requirements through training and guidance.

You will drive improvements in conduct frameworks, regulatory approvals, and delegated authority governance. Responsibilities include monitoring adherence, reviewing conduct risk assessments, and supporting regulatory change implementation.

Your role also involves enhancing compliance reporting and providing clear, actionable recommendations. Engaging with senior stakeholders, you will set expectations, oversee issues, and escalate risks where needed. Your guidance will help embed a good risk and control culture, ensuring customer-focused strategy-making across the organisation.

About you

You will have experience in senior leadership roles within risk, conduct, or compliance guidance, providing constructive task to senior stakeholders and strategy-makers. With a background in highly detailed, regulated organizations, you bring a good understanding of FCA regulatory requirements and governance, risk, and control frameworks, particularly in conduct and product oversight.

Experience in the insurance or financial services industry is highly desirable, along with familiarity with large-scale operations. Additionally, experience working on programs, projects, or within change environments is beneficial.

What we offer you

At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11% looking after you now, and in the future.

We’ll give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts – the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us.

About Us

We celebrate individuality and it is important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

We understand that home life is a priority and are happy to consider reduced hours or job shares.

If you think you would be a great fit for us, but do not meet all the requirements of the role, please contact us as we would love to discuss how RSA could be the next step in your career journey.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview.

If you wish to be considered under the scheme then please answer yes to the question Do you wish to be considered under the Disability Confident Scheme? in RSAs application form.

Please let us know if there are any changes we could make to the application process to make it easier and more comfortable for you. Contact our recruitment team so we can work with you to support you throughout your application.