Senior Community Manager

About Steel City Interactive

SCI was born out of passion for video games and boxing, with the ambition to create an authentic and exciting boxing game that does justice to the sport we love. What started as a fun prototype has grown into ‘Undisputed’, the first major boxing video game in over a decade.

SCI is a welcoming place for expression and open communication, where everyone has a voice. We’re a diverse bunch, consisting of people with decades of games industry experience, graduates and talented individuals who come from other industries. We all bring knowledge and learn from each other.

Together we are driven by ambition to bring the world of boxing into a video game like never before.

The Role

The Senior Community Manager will primarily be focused on engaging with and helping to retain our existing audience through direct player engagement, community activities, community-focused comms, and influencer engagement. This person will be an important player advocate in internal discussions and will be the primary voice of the studio to our community.

This person will work closely with the rest of the marketing team to enable a cohesive communications strategy, including working with the Social Media Manager to deliver best-practice socials content with our audience in mind, in line with the wider marketing plan. They will also work closely with the rest of the community team to ensure the player voice is heard within the development of Undisputed and any future titles the studio creates.

The marketing team at Steel City Interactive works closely with Undisputed’s publisher, PLAION, and various external agencies to deliver on our broader marketing efforts.

Responsibilities

1. Work closely with the Head of Marketing and the community team to develop and execute comprehensive community strategies that align with production goals and enhance the overall marketing strategy.
2. Design and manage our primary community spaces, such as Discord and Steam forums, with the goal of maintaining a welcoming and positive environment that benefits the growth of the community and the studio.
3. Directly engage with the audience in community spaces and on social media channels. Encourage a positive environment, gather feedback, and share insights into ongoing game development where appropriate.
4. Always have a finger on the pulse of the community and be able to convey the player sentiment and feedback to partners, internal teams, and studio leadership. Collaborate with the wider publishing team to deliver regular sentiment reports that will shape development decision making.
5. Be a leading voice of the studio to our players; help craft community focused comms on our social media channels. This includes things like development roundtables, patch notes, and content designed to celebrate our community.
6. Work with a variety of external partners to deliver on community goals. Fighters, boxing organisations, content partners, etc.
7. Work with content creators including streamers, YouTubers, and community organisers. Ensure they feel heard, find ways for us to support them, and maintain positive and collaborative relationships.
8. Represent the brand and organise community-focused events like studio visits, conventions, boxing events, and more to foster a strong relationship between the studio and our communities.

Knowledge, Skills & Experience

1. 5+ years’ experience in communications, customer service, or community, with at least 3 years specifically in a community management role within games.
2. Experience leading on the creation and execution of community management strategies and programs with demonstrable success in line with a wider marketing strategy.
3. Extensive knowledge of social media platforms (Instagram, Twitter/X, Facebook, TikTok, Discord, YouTube, etc.).
4. Exceptional written and verbal communication skills, including experience navigating difficult situations/news.
5. Experience tracking and analysing data to optimise community and social media strategies.
6. Proven track record of working with various stakeholders to filter and implement player feedback.
7. Proven capability to manage a global community, ensuring you stay in tune with current events and can manage cross-cultural dynamics.
8. Experience working with project management tools such as Jira or Trello.
9. Ability to work independently, self-managing time and priorities while ensuring work is delivered on time.

What We Offer

Healthy work-life balance:

1. 23 days annual leave (plus bank holidays), that increases 1 day per year of service.
2. Christmas shut down
3. Holiday exchange programme
4. Flexible working hours

Support For Family Life

1. Enhanced Maternity and Paternity pay
2. Option to add children to our Healthcare Cash Plan

Great Office Environment

1. A dog friendly studio based in Sheffield, with free snacks, fruit and drinks!
2. Free parking

Health & Wellbeing Support

1. Company sick pay
2. 2 days paid Mental Health leave per year
3. Healthcare Cash Plan which includes optical and dental
4. Access to 24/7 doctors
5. Employee Assistance Programme
6. £300 wellbeing stipend every January

Learning Support

1. Career progression path
2. 5 Learning days per year
3. Unlimited access to Udemy courses

Additional Financial Support

1. Technology scheme (up to £750)
2. Discount Club at over 350 high street stores
3. Discretionary Cost of Living Payments
4. Relocation benefits
5. Electric Car Vehicle Scheme

Connection And Perks

1. Wrap parties & company paid outings
2. Individual entertainment budget to cover team events

Steel City Interactive is an equal opportunity employer. We’re committed to building a diverse team and welcome all applications, considering them without regard to race, religion, belief, age, gender, gender expression, gender identity, gender reassignment, disability, marriage or civil partnership status, pregnancy or maternity, sex or sexual orientation.

If you’re excited about this role and believe you would add value to our team, but don’t meet every single requirement, we would still like to hear from you – please let us know about the value you would bring in your application.