Senior Commercial Training Specialist - Remote US with frequent travel, Horley

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Senior Commercial Training Specialist - Remote US with frequent travel, Horley

Client:

Air Partner

Location:

Horley, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

62b1035ce430

Job Views:

98

Posted:

11.03.2025

Expiry Date:

25.04.2025

Job Description:

Do you have experience training commercial teams within the aviation sector? Do you have excellent communication skills and experience of developing technical course content and materials and can you demonstrate an ability to utilise various teaching techniques, procedures, and methods successfully? Are you ready for your next challenge making a difference in an ever-growing, global organisation? If so, apply now as we are looking for a Senior Commercial Training Specialist for our US team. You will be part of the Group Talent Function and be responsible for ensuring that all commercial team members, both new and existing, are provided with industry-leading commercial training and development, via the Air Partner Commercial Academy curriculum.

You will work with a team of training experts and with key commercial business stakeholders to create and implement a range of training solutions, covering a commercial induction and mandatory training, product training, Air Partner sales skills and process training, negotiation skills, systems, relationship management skills and selected behavioural / soft skills training.

In addition, you will ensure annual training needs analysis - TNAs - are in place and that they are being actively completed by all team members, with new and refresher training provided as required.

Please note that this position can be worked remotely, although you must live in and have the right to work in the US and be willing and able to travel to our offices in Atlanta, Fort Lauderdale, and New York frequently.

You will:

1. Assist with the recruitment, pre and onboarding program for new commercial hires across all levels of experience.
2. Develop tools to evaluate the technical capabilities of our employees, determining overall effectiveness of programs and making improvements as necessary.
3. Develop the technical training curriculum for the Air Partner Commercial Academy, using modern and innovative training methods, including classroom, 121, experiential, coaching and mentoring, and e-learning methods.
4. Conduct training needs assessments, collecting and collating key information on employee skills and performance to bridge gaps.
5. Work with the Senior Application Support Specialist to ensure CRM / Booking Tool systems training is provided and addresses trainee requirements.
6. Ensure training records are maintained.
7. Keep ahead of the latest thinking in the L&D, sales space to ensure that the Commercial Academy curriculum is kept relevant and up to date.
8. Ensure trainee feedback is recorded and relevant actions are taken to improve the Commercial Training offering.
9. Work with the other members of the Commercial Training Team, L&D Specialist and wider HR and business teams to benefit the training experience and outcomes.
10. Work with nominated third parties, as identified by the curriculum.
11. Support recruitment and selection as appropriate.

What we are looking for:

You will have direct commercial training experience in a fast-moving, customer-focused environment and an aircraft charter broking background would be a distinct advantage. In addition, you will be very organised, patient and have a strong interest in mentoring and developing others to be their most successful self. You will also:

1. Have at least 2 years experience training commercial teams within the aviation sector; charter aviation preferred.
2. Have a solid background in developing and delivering sales skills / approaches.
3. Be able to demonstrate an ability to utilize various teaching techniques, procedures, and methods.
4. Have experience with developing technical course content and materials.
5. Have exceptional communication skills with the ability to engage others with a range of learning styles.
6. Have a qualification in a relevant subject and training certification.
7. Have strong working knowledge of Customer Relationship Management systems - CRMs - and Booking Platforms.
8. Have proven development and mentoring experience.
9. Have excellent communication and interpersonal skills.
10. Have the ability to work effectively with a wide range of stakeholders.
11. Have experience with MS Office and database software.
12. Have outstanding leadership and motivation skills.
13. Be organised and be able to adapt quickly.
14. Have good analytical skills.

About us:

Welcome to Air Partner where the skies are not the limit, they're just the beginning!

Established in 1961, Air Partner is an international aviation services group and we're inviting you to join our crew. As a key player in the Wheels Up family, we're soaring to new heights in private aviation and aviation services with a team of over 2000 professionals globally. We're also proudly a Delta Air Lines premium partner talk about flying in good company!

Providing world-class aircraft charter services and aviation safety and security solutions, we're the go-to for industry giants, commerce champions, governments, and private jetsetters. We also flex our wings in both civil and military circles globally.

But we're not just about the skies; we're about creating an atmosphere where you can thrive. We're committed to diversity, equity, and inclusion, and it's not just lip service. Our Environmental, Social, and Governance Strategy and our Diversity, Equity & Inclusion forum aren't just policies; they're our way of life.
We were the first corporate sponsor of the European Pride in Aviation Network (EPAN) and proudly support our local communities through charitable initiatives and volunteering.

We're not just a company; we're a family, and we're on the lookout for more incredible individuals. Are you ready to belong? If you're thinking, "That's the place for me!" we'd love to learn more about you. Plus, we're not just saying it; as a Disability Confident employer we guarantee an interview for any disabled person meeting our job criteria. That's not just a promise; it's our commitment to an inclusive future.

What's the next step? A virtual interview where you get to show your stuff to our Talent Acquisition team. And if all goes well, you'll be meeting our business teams in person. Need any adjustments for the journey? Just let us know; we're all about making sure you're comfortable and confident.

We encourage applications from every background so if you're ready to make your career take off, check us out at www.airpartnergroup.com. Your next adventure is just a click away!