Senior Commercial Claims Handler

We are looking for an experienced Senior Commercial Claims Handler with legal escalations experience to join a thriving Insurance company in the Reading area. This hybrid role combines legal support tasks with escalated complaint resolution in the insurance sector and is ideal for a capable and experienced candidate looking to work on a hybrid basis in our client’s Reading office. Immediate start available.

Responsibilities:

• Manage written complaints and legal escalations across insurance products via Freshdesk
• Investigate complex disputes, including cases with the Financial Ombudsman Service (FOS) and Motor Ombudsman
• Draft and compile court bundles, legal responses, and regulatory documentation
• Manage and defend court matters, including writing defences, statements, and compiling court bundles along with possible court attendances
• Handle Subject Access Requests (SARs) in line with GDPR and data protection laws
• Collaborate with Claims, Legal, Compliance, and Underwriting teams to gather evidence
• Maintain accurate records and audit trails in CRM systems
• Stay up to date with FCA regulations and legal best practices to ensure compliance
• Support internal process reviews and policy development to mitigate legal and reputational risks

Requirements:

• At least 2 years experience handling Insurance claims escalations
• Understanding of FCA guidelines, complaint handling regulations, and legal workflows
• Experience preparing court documents and handling ombudsman investigations
• Knowledge of GDPR, data protection laws, and SARs
• Proficiency in Freshdesk or similar case management systems
• Lives within max 45 minutes of Reading with own transport

If you think you’re suitable for this role, then please click 'APPLY’ now!