Senior Client Success Manager

We immerse ourselves in the intricacies of finance digitization, subscription management, compliance, and revenue management which gives us the power to make a real impact. Once we understand how an organization works, we can implement software solutions that provide the clarity, confidence, and control they need to drive growth and achieve their ambitions.

Aptitude has served the offices of finance for over 20 years, delivering financial control and insights to empower our clients to achieve their strategies and ambitions. We are currently serving over 75 CFOs whose organisations generate a combined revenue of over $1 Trillion.

We are proud of our growing team of smart, motivated and passionate people, and believe diverse experiences and perspectives build stronger teams and better solutions.

Headquartered in London, we have seven office locations around the world with clients across four continents.

What you'll do and what we offer

Aptitude’s Client Success (“CS”) Team plays a crucial role in driving successful engagement with enterprise clients in the banking, finance, and subscriptions markets. As a Senior Client Success Manager, you will lead strategic management efforts for the organization’s key clients, influencing value creation and delivery activities at a senior level.

Establish deep relationships with C-level stakeholders to showcase ROI on our solutions

Identify growth opportunities and ensure positive experiences for clients and the organization

Serve as the primary contact between client executives and internal teams

Development of joint success plans

Drive revenue retention and growth within the client base

As a Senior CSM helpMentor team members and provide guidance on effective CS strategies

Be the clients Trusted Advisor and Subject Matter Expert

We’ll provide you with the opportunity to grow your expertise in an environment that supports you, your life and your career.

We’ll also offer you a competitive salary and commission, as well as the following benefits:

ShareSave scheme – ability to purchase company shares on preferential terms

Private healthcare and Health Cashplan

Access to dental insurance

Income protection and group life insurance

Flexible / hybrid working options

What we're looking for

Ideally, you will have the following experience and skills:

5+ years in a senior client facing role within a SaaS organisation.

Preferably previous experience within the financial technology sector.

Demonstrable success in delivering against value orientated objectives for enterprise clients.

Demonstrable success in ensuring commercial profitability and driving growth of enterprise clients.

Best-in-class communication and relationship management skills; able to adjust approach to senior and junior stakeholders, make the complex clear and demonstrate value in every engagement.

Customer centric attitude; able to work collaboratively with global teams across our business and with our strategic industry partners to foster a culture of customer success at our core.

How to apply

Please click on the ‘Apply now’ button below, including your CV/resume and any other relevant information that will help us get to know you better.

Diversity and Inclusion

If you’re interested in working at Aptitude, but don’t feel you meet every single requirement of the role, we’d still like to hear from you! A diverse workforce is an essential part of our culture, and we’re dedicated to ensuring that our staff can show up as their authentic self – safe in the knowledge that their differences will be embraced and respected by all. We’re strong advocates of supporting applicants from a wide variety of backgrounds which include different ages, genders, ethnicities, physical abilities and sexual orientation, and we work hard to build the confidence of our workforce through inclusivity, equity and ongoing training. So, if you’re excited about this role but your past experience doesn’t align perfectly with every requirement, we’d encourage you to apply anyway. You might be just the candidate we’ve been looking for, whether it’s for this role or another.