Senior Client Services Manager - Asia

At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients and superior shareholder returns.

Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role.

The Role:

In this role, the Senior Client Services Manager is supporting the APAC Distribution team by providing client services in London time and supporting client relationships for UK-based Asian clients, contributing to the growth and retention of client assets. Working with your client service colleagues and alongside the Distribution and Front Office teams, you will gain an in-depth understanding of client requirements to become their trusted long-term partner. The role involves providing support on both a proactive and reactive basis, prompting where possible and responding to client and prospect requests, as well as progressing client onboarding, including account opening, queries, and invoicing. The role sits within Global Client Services Delivery, part of the Global Distribution function.

Key Responsibilities for this role:

• Working closely with the APAC distribution team to ensure seamless coverage by providing appropriate support in London time.
• Acting as a liaison to deliver necessary client service items to the APAC distribution team through close communication with London-based stakeholders.
• Supporting the relationships of our UK-based Asian clients and new business opportunities.
• Coordination and hosting of Asian client meetings in the London office.
• Assisting the client onboarding process in collaboration with the APAC distribution team and relevant stakeholders based in London. Acting as a regular contact point for client queries, ensuring they are answered timely and accurately, in coordination with the APAC Distribution team.
• Ensuring client reporting requirements are accurately interpreted and communicated internally to manage client expectations, and delivered in a timely manner.
• Working collaboratively with colleagues and taking personal accountability to maintain and enhance controls you are responsible for to support improvement of the overall control environment, customer outcomes, and a reduction in M&G's operational risk.
• Adherence to all controls applicable to the role, ensuring they are carried out appropriately and relevant Procedure documentation is followed and updated, escalating errors and risks as appropriate.

Key Knowledge, Skills & Experience:

• Industry experience ideally in a similar role dealing with internal and external clients.
• Fluent in Japanese and English, understanding of Asian (particularly Japanese) culture, knowledge of Asian (particularly Japanese) market practices, and experience with handling Asian-based clients would be essential.
• Systems: Salesforce, Aladdin.
• Proactive mindset and engaging approach when dealing with clients as well as internal stakeholders.
• An interest in or basic understanding of investment vehicle structures and the investment lifecycle.
• Organised and able to prioritise appropriately.
• Good communication skills with the ability to liaise effectively with people at all levels.
• Highly motivated, resilient, and driven individual who is able to work effectively under pressure and to tight deadlines.
• High level of accuracy and attention to detail.

Work Level: Manager or Expert

Recruiter: Hannah Curtis

Closing Date: 3rd December 2024

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice, and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability, or long-term condition, we are looking to attract, promote, and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, physical, mental health, or neuro-divergent conditions. We participate in the Disability Confident 'Offer an Interview' scheme, which means that candidates with disabilities or long-term health conditions who meet the minimum criteria of a job will be offered an interview if they 'opt in' to the scheme when applying. These candidates are also supported to ensure they have the best opportunity to demonstrate that they can do the job.

If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com.