Senior Client Services Manager

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

As our new Senior Client Services Manager at TDX, you'll be responsible for ensuring the day-to-day relationship and services we provide to our partners are best in class. We're looking for people who have experience ensuring the best service is provided to corporate clients and are able to manage multiple clients with changing demands.

About TDX Group - An Equifax Company

TDX Group is a Nottingham-based company which is part of the global Equifax business. We've been a pioneer in the debt recovery industry for over a decade, helping businesses drive fair and appropriate consumer treatment by using data and intelligence.

We meet the exacting standards of our clients who are some of the biggest banking, retail, and utility names as well as the UK government. The key to TDX's success has been the scope to build and deliver industry-leading performance portfolios, combining precise execution with high-quality analytical insight and continuous creativity for our partners.

What you’ll do

• Manage and develop positive relationships with our top clients within a team environment.

• Ensure end-to-end new and existing services provided to our clients are functioning as expected, meeting contracted service levels and quality standards.

• Ensure operational teams and processes are fully engaged in support of the client.

• Work across the organization to document, monitor, measure, and improve the services contracted to clients.

• Ensure follow-up actions due to audits are completed, ensuring owners have responded within agreed timelines.

• Complete scheduled service review meetings.

• Create and deliver bespoke client service reports.

• Own client service improvement plans.

• Ensure client take-on is successful and client engagement is managed professionally.

• Provide business SME input.

• Support the Sales Directors and business stakeholders.

• Provide on-call support for clients during service incidents and be flexible to the needs of the business and workload.

• Daily management of general inquiries.

What experience you need

• Experience within a client service and client relationship (B2B) management role, handling multiple complex clients.

• Strong experience of making decisions and actions within a variety of work streams.

• Excellent interpersonal & communication skills.

• Ability to influence and negotiate at senior and executive levels.

• Experience of reporting and providing MI data.

• Good technical skills for problem resolution as well as managing a number of internal IT systems.

• Understanding of data security, compliance in a regulated environment.

• Good experience of managing customer complaints and difficult conversations.

What could set you apart

• Prior experience within Financial Services or Debt Services / Recovery / Collections.

• Exposure to FCA regulations or FCA regulated industry.

• Able to follow complex processes.

The Perks of being an Equifax Employee?

We offer a wide range of company-supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location: GBR-Nottingham

Function: Fulfillment / Operations

Schedule: Full time