Senior Client Services Manager

TN United Kingdom; Dewsbury; On-site; GBP 28,000 - 31,000; Full time

Job description

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Senior Client Services Manager, Dewsbury

Client: Home Group

Location: Dewsbury, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 5a9c49d0e820

Job Views: 5

Posted: 18.04.2025

Expiry Date: 02.06.2025

Job Description:

Senior Client Service Manager Ravensthorpe, Mirfield & Batley, West Yorkshire Permanent, Full Time (37.5 hours per week) Salary £28,174 to £30,804 per annum plus great benefits including Health Cash Plan!

Want to lead a team that really cares and empowers customers to live their best life? As our Senior Client Services Manager, you’ll lead our Queen Street & Calder House team to deliver person-centred housing-related support and make it a Great Place To Work for our colleagues!

You’ll manage our supported living services which house vulnerable customers experiencing mental health, acquired brain injury, autism, and learning disabilities across 2 sites. You will also be responsible for the housing management of our Batley service. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!

Typical day as a Senior Client Service Manager:

1. Leading a motivated team to deliver efficient, high-quality, person-centred services in line with our contracts, evidenced by our customer satisfaction surveys and KPIs.
2. You’ll be the Safeguarding Lead for the service.
3. Ensure Health and Safety checks and risk assessments are completed and recorded accurately.
4. Managing the contracts, budgets, and KPIs, and liaising with stakeholders and commissioners.
5. Manage individual and team performance using coaching skills and assessing colleague competencies and objectives to ensure customers live in a safe, supportive, person-centred service.

Fancy going home each day knowing that you have helped change our customers' lives for the better? You’ll do that here, working for one of the top ten Great Places to Work in the UK!

You have:

1. The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values.
2. The understanding of where our customers are in their life and the passion to advocate for them.
3. Experience of delivering support in a housing or care environment.
4. Experience of people management.
5. Experience of managing multiple services and/or managing managers.
6. To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

Our team:

Looking for a job where you really belong? Where you can be, well, you! Bring your uniqueness, brilliant skills, and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!

Job details:

1. Flexible working hours
2. You will manage your own diary while ensuring service requirements are met
3. You will cover on call alongside your peer managers
4. On call shift payment of £14.30 per session
5. Able to use technology including Microsoft Office, Outlook, PowerPoint
6. You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong:

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers, and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

1. 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39 and time off for volunteering too!
2. Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
3. Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
4. Generous pension scheme with life insurance of 3x salary
5. We’re Investors in People Platinum employer, a Great Place to Work and 10th Best place in the UK for Wellbeing
6. We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
7. Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.
8. Explore our benefits in detail on our website.

Find out more Click APPLY NOW to see our Senior Client Services Manager job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do to help you shine in our process at [emailprotected]