Senior Client Partnership Manager

NHS Shared Business Services; Bristol; On-site; GBP 50,000 - 70,000; Full time

Job description

Do you have a growth mindset?

Are you a relationship management superstar?

Playing a crucial role in developing executive-level relationships within the NHS, our Senior Client Development Manager directly impacts the retention and expansion of NHS SBS's market coverage!

Leading contract negotiations and ensuring the successful delivery and compliance of contracts, you will be responsible for managing and developing relationships with a dedicated portfolio of NHS clients. In this dynamic role, the focus will be on contract renewals, service revenue growth, and delivering continuous value to clients through innovative digital solutions. You will lead all aspects of contract management, identifying cross-selling opportunities and making sure to coordinate future service development plans for long-term revenue and growth.

We offer a rewarding environment where you can make a significant impact on the healthcare sector, working alongside a dedicated team to deliver exceptional services to NHS clients.

What you'll be doing:

1. Building and championing strong executive-level relationships with NHS clients to ensure sustained growth and contract retention.
2. Leading contract renewals, discovering opportunities to cross-sell services, and driving new revenue streams.
3. Be responsible for contract delivery, ensuring compliance and performance standards are met, while providing coaching and guidance to client teams.
4. Developing and implementing tailored account strategies, aligning client needs with internal goals and resources.
5. Coordinating contract negotiations to make sure terms align with company objectives and client expectations.
6. Monitoring and resolving any contract performance issues to deliver exceptional client satisfaction.
7. Actively contributing to sales campaigns, promoting the adoption of new services and collaborating with internal stakeholders.

What you'll bring:

1. Demonstrable experience in client partnership at a senior level, within a BPO or public sector organisation.
2. A strong background in sales, with a track record of success in driving revenue growth and managing high-value contracts.
3. Ability to influence and establish relationships with partners at all levels.
4. Ability to work independently and collaboratively in a fast-paced environment.
5. Solid understanding of negotiation techniques and contract management standard methodologies, alongside a familiarity with applicable procurement regulation and contract law.

It would be great if you had:

1. Familiarity with healthcare technologies and digital health solutions.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Permanent

Location: Commutable distance from one of our offices, travel will be as and when required. The portfolio of accounts will be based in the South (Kent, Sussex, Surrey, South Central etc.)

Security Clearance Level: DBS

Internal Recruiter: Anthony

Salary: up to £70,000 per annum (depending upon experience and development needs)

Benefits: SIP Bonus scheme, £6,600 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence.

We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.

Would you like to join us on our journey?

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.