Senior Client Partner

Tbwa Chiat/Day Inc; London; On-site; GBP 50,000 - 90,000

Job description

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

Tesco Media and Insight Platform is a partnership between Tesco, the UK’s largest grocery retailer, and dunnhumby, a global leader in Customer Data Science. Together, we always put the customer first.

We’re looking for a talented Senior Client Partner to join our team and lead the sales vision for our most strategic client. This is a chance for someone to be part of building out and selling our media offering at an exciting time for Tesco Retail Media as the retail media landscape continues to mature and thrive.

Focusing on selling and planning to support Partner Clients, the Senior Client Partner has accountability for developing the relationship and performance of their client account. Building strategic RTB’s, annual plans and growing the number of touchpoints and connected campaigns throughout the year. Taking a consultative approach, you will be responsible for meeting and exceeding targets through dynamic media solutions across desktop, mobile, programmatic, CRM and stores to leading CPGs.

You will be responsible for the delivery of quality work that meets the client’s needs and addresses their business problems, driving revenue and long-term sustainable commercial growth. You will regularly be involved with pitches for new work, approaching these with both a customer first and commercial mindset.

What you’ll be working on

• Create compelling advertising solutions, powered by first-party data across the retailer’s media platform.
• Passionately advocate and model the delivery of first-class customer service to your client base, holding yourself to the highest standards.
• Drive client vision with key stakeholders within a client’s roster (Retailer teams, Brand, Digital, Loyalty, Shopper Marketing) to create deeper partnerships and opportunities.
• As day-to-day account manager, working with Media Planning on the delivery of best-in-class responses to client briefs as well as driving best-in-class ways of working with the client.
• Partnering with (Retailer’s) Buyers within your category for a full understanding of category strategy, aligning with client plans.
• Confidently pitch, presenting proposals/business cases to clients.
• Collaborate with the cross functional teams within Tesco Media such as Strategy and Enablement teams to proactively provide thought leadership into your team’s client accounts making sure relevant market trends affecting their business, and developments in the wider advertising and communications industry are included.
• Continuously seek new revenue opportunities, manage your own sales pipeline & forecast to ensure ambitious quarterly and annual revenue targets are hit or exceeded.
• Collaborate with colleagues in your team with a motivational attitude, always driving forwards and seeking growth opportunities.
• Day-to-day management of Media Executive or Associates (in some instances), accountable for client deliverables.

What we expect from you

• Demonstrated ability to lead and own client relationships.
• Demonstrated ability to develop a strong sales pipeline, forecast accurately and achieve challenging quarterly and annual targets.
• Results-driven, self-motivated and highly goal-oriented in order to achieve ambitious targets.
• Confident communicator and presenter, comfortable in fast-paced environments and changing situations.
• A consultative style with the ability to understand clients’ business needs and position solutions in a timely and personalised way.
• Strong track record of high-level negotiation and successful internal and external relationship management.
• Ability to work in a fast-moving company and be adaptable to change.
• A breadth of sales/account management experience preferably in a retail environment.
• A team player with the ability to collaborate with internal departments and teams.

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

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