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Senior Claims Manager FTC

TN United Kingdom

Leeds

Hybrid

GBP 35,000 - 55,000

2 days ago
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Job summary

An established industry player is seeking a Senior Case Manager to lead the transformation in claims management. This role involves managing complex claims, ensuring effective case resolution while fostering a supportive team environment. The successful candidate will have a strong background in personal injury claims and will work closely with team leaders to enhance strategies and improve service delivery. With a commitment to employee development and a flexible working environment, this position offers a unique opportunity to make a significant impact in a dynamic organization dedicated to excellence in healthcare claims management.

Benefits

Flexible working hours

Competitive benefits package

Professional development opportunities

Qualifications

  • Experience managing complex personal injury claims and achieving targets.
  • Strong negotiation and communication skills essential for this role.

Responsibilities

  • Manage a caseload of complex claims ensuring efficient resolution.
  • Provide guidance and mentorship to team members and secondees.

Skills

Complex claims handling

Negotiation skills

Customer focus

Team collaboration

Interpersonal skills

Time management

Coaching and mentoring

Education

Postgraduate qualification in relevant field

Experience in personal injury/clinical negligence claims

Job description

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The NHS Resolution Claims Management function has embarked on the next phase of transformation and expansion with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills. Having talented claims managers as part of the workforce is a key component to the successful delivery of NHS Resolutions Strategy and we are committed to harnessing the power of claims management expertise to achieve excellence in delivery of our objectives.

The opportunity

We are looking for a talented Senior Case Manager to join the Claims Management function on a 3 12 months FTC/ Secondment with the possibility of extension or becoming permanent.
The Senior Case Manager is a highly experienced and adaptable professional responsible for managing a caseload of complex and highly complex claims. With a deep understanding of case management principles and best practices, they ensure efficient and effective resolution of cases while maintaining a client-centered approach. As a senior member of the team they are expected to work closely with the Team Leaders and other department members to ensure the highest possible standard of claims settlement and claims cost containment.

What you’ll be doing

  • Triaging new claims to include the setting of initial reserves and providing guidance on early case strategy and the appropriate pathway for future management i.e. settlement or investigation.
  • Acting as a technical expert within the team, reviewing and dealing with complex, contentious and sensitive issues.
  • Assisting in examining trends/potential issues/risk alerts.
  • Identifying and addressing development needs, providing guidance, one to one training, coaching and mentoring team members and secondees.
  • Working with the Team Leader to implement and direct the strategy and improvement plans.
  • Acting as member liaison.
  • Acting as main referral point for queries.

What we’re looking for

  • Experience of handling complex and highly complex personal injury/clinical negligence claims to a successful conclusion and experience of successfully managing a complex caseload while successfully achieving set targets.
  • Personal injury or clinical negligence claims handling experience or equivalent knowledge and skills or post graduate qualification.
  • Knowledge of current law and statuses.
  • Ability to work as a team member and collaboratively with other teams.
  • Exceptional customer focus and awareness.
  • Ability to focus on continuous service improvement and innovation.
  • Ability to build and maintain relationships with internal and external stakeholders.
  • Excellent written and oral communication skills.
  • Highly developed negotiation skills with the ability to be authoritative and persuasive.
  • Outstanding interpersonal skills requiring diplomacy and professionalism.
  • Ability to manage several priorities at the same time.
  • Ability to work under pressure and to tight and immovable deadlines.
  • Ability to coach, mentor and develop others.

About NHS Resolution:

NHS Resolution is a not-for-profit arm’s length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.

NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.

The claims teams manage claims emanating from former PCTs and Strategic Health Authorities, which transferred to the Secretary of State. The Claims teams work in an interesting and dynamic climate, all contributing to a continually improving claims service.

What we offer in return:

Join NHS Resolution for a competitive benefits package and a welcoming work environment. Discover more on our careers page: www.jobs.resolution.nhs.uk/

Additional information:

Job may become permanent at the end of the fixed term contract/secondment.

We reserve the right to close the advertisement early, should we receive sufficient applications.

***Please note, if you have applied for this role in the last 6 months and have not been successful at any stage of the recruitment (shortlisting, written assessment, interview or further assessments), your application may not be considered as part of this campaign.

You must have the right to live and work in the UK. NHS Resolution is currently unable to support visa sponsorship requests.

This role offers flexible working with a possibility to work fully remotely or in a hybrid or fully office-based setting from our Leeds Offices at 7 & 8 Wellington Place, Leeds, LS1 4AP.

We want all our candidates to flourish when interviewing with NHS Resolution. If there is anything we can do to support you in demonstrating your best self, please ask us, we are happy to be flexible. Please contact [emailprotected].

We sincerely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to NHS Resolution are invaluable. We want you to have the opportunity to develop your abilities, and to pioneer and develop in areas which you are passionate about. Please check out our LinkedIn ‘Life’ page , highlighting our accomplishments, employees, and company culture.

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