Senior Claims and Risk Management Executive

Brown & Brown UK; Orpington; On-site; GBP 35,000 - 55,000; Full time

Job description

Job Description

Position – Senior Claims and Risk Management Executive

Location – Orpington Kent

Salary – Negotiable plus benefits

Overview

We are currently looking for a Senior Claims and Risk Management Executive to join our professional and welcoming team in Orpington. Our Orpington location offers high quality, specialist products to Personal and Commercial clients throughout the UK. We have sustained one of the highest customer satisfaction and retention rates within the industry by focusing on the precise needs of our clients.

The position of Senior Claims and Risk Management Executive is a key role and requires a professional approach. You will play an integral role within the business by ensuring that claims are dealt with promptly and efficiently from first notification through to settlement, while maintaining regular contact with our clients with updates. Specialising in Commercial Insurance for SME and Corporate customers, this role is focused in our Commercial non-motor division.

Working alongside likeminded and experienced insurance brokers, this is a long term opportunity with a ‘forever company’ that will provide career progression and security.

Day to day

• Handle both client and Insurer elements of large or complex losses, including Public and Employers Liability, Property, BI and/or Financial lines policies.
• Possess an in-depth knowledge of Insurance claims law and policy wordings to secure the best possible settlements for our customers.
• Protect the business from E&O, dealing with Indemnity issues with Insurers and building meaningful relationships with business owners.
• Provide Risk Management expertise, using data and trend analysis.
• Liaise and deal with building surveyors, loss adjusters and assessors.
• Handle incoming and outbound Claims calls (new and existing clients) and correspond with clients and Insurance companies.
• Manage Commercial claims from first notification to final settlement.
• Resolve any day-to-day claims queries and issues.
• Monitor and maintain up-to-date information within the claims register.
• Monitor reserves and claims position.
• Advise clients about Risk Management and its benefits regarding claims.
• Ensure a comprehensive record is constantly updated on the electronic file/Open GI system.
• Liaise with the Claims Team to identify potential problems or issues, including referrals on major and complex claims.
• Meet all company set targets and objectives.
• Perform data input tasks.
• Maintain day-to-day Compliance procedures for FCA Regulation.
• Provide excellent customer service.
• Maintain a complete and comprehensive training record/log.
• Share ideas or suggestions for business improvement with Management.
• Inform Manager of any backlog in work in a timely manner.
• Effectively manage individual diary and personal workflow.
• Resolve client complaints/issues and produce regular claims reports for clients/sales team.
• Produce renewal reports regarding claims history.
• Undertake client visits for prospective/new/renewal and review meetings, monthly or quarterly.
• Build close relationships with key and VIP clients.

What’s on Offer

• Negotiable Salary
• Comprehensive benefits package (pension etc)
• Free on-site parking
• Local amenities (gym, shops, restaurants & pubs within walking distance, opposite a golf course)
• Professional Qualifications such as CII
• 9am to 5.30pm Mon-Friday

Your Experience

• Minimum of 5 years relevant experience in a claims handling role
• Ability to negotiate and influence
• Effective communication skills, both written and verbal
• High attention to detail
• Ability to form and develop strong Insurer and Client relationships
• High Level Customer Service skills
• Time management and organisational skills
• Decision making skills