Senior Claims Analyst

Let’s be brilliant for our customers

A rare opportunity has arisen to join our Claims team as a Senior Claims Analyst on a full-time, permanent basis, working a minimum of two days per week from our Leeds office.

About us

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here.

What we are looking for:

Notable experience in insurance (financial services or similar) and analytics is essential. You will have proficiency and confidence in presenting to senior stakeholders (CEO, CFO, SLT etc.) in addition to being numerate, curious and innovative.

Other skills:

• People management experience preferred (not essential)
• SQL coding ability
• Tableau (or equivalent) experience is desirable
• Experience in forecasting
• Relationship management skills
• A proficient user of Microsoft applications e.g. Outlook, Word, PowerPoint and Excel
• The ability to investigate issues and problems and make recommendations for business improvements
• Mindset to be innovative and challenging in your approach to work; being able to overcome obstacles by generating new insights and ways of doing things

What you will be doing:

In 2024, DLG incurred c.£2.9 Billion of Motor claims cost. This important role is to help us understand, interpret and analyse the ongoing spend – the frequency of claims, the types of claims and the severity of claims. You will need to be good with numbers, but it’s more about what the numbers mean and how we can use data to drive business performance improvements. Other duties include:

• Work with and develop sophisticated forecasting tools to model future trends
• Produce analytical output, both written and oral, to explain and improve business performance
• Provide expertise, data and analytics to successfully deliver on projects, both within Claims and the wider business
• Use code and statistical techniques to interrogate data, identifying trends and improvement opportunities for key drivers across the business as well as producing forecasts for future performance
• Utilise your experience to help us be innovative, dynamic and continuously curious
• Focus on costs, process improvements and efficiencies to contribute to the profitability of Direct Line Group

What we’ll give you in return:

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role.

Core benefits include:

• 9% employer contributed pension
• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
• Up to 10% annual bonus
• 25 days holiday (rising by 1 each year to 28) + bank holidays and option to buy or sell up to 5 days
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Buy as you earn share scheme
• Employee discounts and cashback

Ways of Working

Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here.

We recognise and embrace people that work in different ways so if you need any reasonable adjustments within this recruitment process, please reach out to us and we can discuss how we can support you with this.

There’s no-one else like you.

No-one with the exact same mix of strengths, quirks, skills and thoughts. That’s why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We’re proud of who we are, of what we do, and what every single one of us brings.

Join us.

Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher.

Together we’re one of a kind.

Collectively we help every business within our group aim higher. Standing shoulder to shoulder to stand out in the market, we want to be an insurance company of the future. And with so many areas to choose from, your ambitions are welcome here. See your opportunity to start a career that’s varied, distinct and exciting.

Visit directlinegroupcareers.com

Salary range: £45k-£65k

Location: Leeds (Wharf)

Working hours: 35 hours a week Monday- Friday (shift patterns can be discussed)

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