Senior Claims Adjuster - Professional Lines

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Senior Claims Adjuster - Professional Indemnity / Financial Lines

Ipswich/London, UK

At AXA XL, our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service, and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and dive for improvement.

As a Senior Claims Adjuster, you will play a critical role in the Professional Lines team by managing and resolving claims for our customers. You will work closely with your manager coordinating with fellow claims adjusters to bring claims to resolution. You will interact and collaborate with the practice leader and the underwriting team and with brokers, clients, and experts on assigned accounts taking ownership of critical issues relating to claims management.

DISCOVER your opportunity

What will your essential responsibilities include?

• Managing a portfolio of claims up to a pre-determined authority level. Pro-active engagement with all stakeholders with the aim to resolve claims promptly, fairly, and with due expertise.
• Strict adherence to the Global Claims Handling Practices.
• Always demonstrate AXA XL behaviours and values.
• Ensuring all claims are reserved wherever possible, within the Reserving guidelines.
• Developing and maintaining excellent relationships with Underwriters, Actuaries, and other departments as required.
• Ensuring that communications, new claims, and notifications are dealt with in a timely manner and that any trends are identified and reported to relevant stakeholders.
• Provide superior customer service to policyholders and brokers. Active involvement in the maintenance and development of client relationships through contacts with clients and brokers in respect of day-to-day claims handling.
• Instructing and controlling surveyors, loss adjusters, solicitors, and experts in connection with day-to-day claims handling ensuring cost and performance appropriate to the loss.
• Assist Claims Manager with implementing strategy within the Claims Team.

You will report to the Claims Manager - PI & Financial Lines, UK & Lloyds.

SHARE your talent

We're looking for someone who has these abilities and skills:

• Knowledge of Professional Indemnity/Financial Lines business claims.
• Provide support to Underwriters and be at ease discussing claims issues directly with our clients/brokers.
• Takes ownership and accountability for the management of assigned claims and successfully oversees the strategy to resolution.
• Delivering prompt, fair, innovative, and accurate claims service enhancing broker and client relationships.
• Familiarity with both Lloyd's and Company Market systems/protocols and use of the ECF market system for claims handling.
• Understanding of legal liability (including common law and statute) and the legal processes (including litigation, ADR, etc).
• Ability to operate to tight deadlines in a pressured environment.
• Works to establish relationships and collaborate effectively across the business, and leverages those relationships in the achievement of goals and objectives.
• Presentation and excellent communication skills.
• Provides claim handling support to team members.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals, and even some inspirational individuals, we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines, and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance, and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability, and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements.
• Enhanced family-friendly leave benefits.
• Named to the Diversity Best Practices Index.
• Signatory to the UK Women in Finance Charter.

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future.

For more information, please see axaxl.com/sustainability