Senior Care Coordinator

• Senior Care Coordinator - Wokingham - Permanent
• This is a Senior Care Coordinator role based in Wokingham

About Our Client

This is a leading company in the healthcare industry employing over 5000 people. They have a strong presence in Wokingham and are committed to providing outstanding care services with a focus on quality, compassion and efficiency.

Job Description

• Lead on the ongoing management of your caseload of packages with an in-depth understanding of your area; know your client and carers to ensure an expert approach to filling packages and the hours of care required.
• Schedule a consistent and quality focused rota of carers for your packages to meet the needs of the client.
• Utilise the internal system to allocate and coordinate carers and ensure all clients' required hours are met and tracked on the system.
• Utilise the system to report on KPIs such as hours filled, pro-actively contribute to increasing filled hours of care, through carer capacity and/or working with the compliance and talent team.
• Conduct live call monitoring using bespoke software and be the first point of contact for day-to-day operational requirements of our care colleagues.
• Conduct phone observations and supervisions with carers, checking in on well-being and performance, and with the support of Seniors and the Operations Manager manage any risks and performance issues.
• Work closely with the Talent team to review pipelines that will support and fill current and future hours of care.
• Collaborate with the talent team to jointly schedule the "meet and greet" for new careers and the client, act as the conduit between the client and carer for a successful placement.
• Lead on promoting a supportive and collaborative working environment for both the Office Team and your Team of Carers Lead on internal collaboration and effective ways of working with the compliance, training and plans.
• Act as a point of escalation to the care coordinators with a confident approach in supporting solutions.
• Take the lead on new care package mobilisations
• Motivated by managing a small team of 2 care coordinators, with a coaching management style. Ensure industry and company policies and procedures are followed by the wider team.

The Successful Applicant

A successful Senior Care Coordinator should have:

• Strong experience gained in a care/health environment, ideally in a senior support or co-ordination capacity.
• Strong rota management experience with the ability to provide resourcing solutions to issues.
• Good people management
• Experience in providing high-level customer service, ensuring enquiries are handled with a polite and informative approach.
• Excellent communication style, with a confident phone approach that develops trust and understanding.
• Comfortable and confident communicating with customers, their families and other care professionals.
• Excellent communication skills. You are a confident, clear and warm communicator with a flexible and constructive approach to carers, clients and to the team alike.
• You remain calm and professional when handling resource allocation and handling queries.
• Have enthusiasm in busy periods and ability to work in a team

What's on Offer

• A competitive salary of approximately £28,000 - £35,000 per annum.
• Opportunity to work in a rewarding role in the healthcare industry.
• Regular professional development and training opportunities.
• A positive and supportive work environment.