Senior Business Systems Support Analyst

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

The Role

Senior Business Systems Support Analyst
As a Senior Business Systems Administrator you will be a key business SME providing 2nd line support for Acturis and other Insurance applications, supporting business critical systems and training other team members.

Key Responsibilities:

1. Provides relevant management information to senior managers
2. Deliver essential support for projects that utilize Acturis as a back-office system
3. Evaluate the impact of Acturis upgrades on users and agree activation tasks with the Applications Manager
4. Translate Acturis upgrade changes into user-friendly guides and provide training to Super Users, as and when required
5. Maintain accurate system configuration records, in line with changes made
6. Evaluate existing business processes and seek areas to improve operational efficiency including the introduction of automation and workflows
7. Gather feedback and development suggestions from users and feedback to Acturis
8. Share knowledge on best practice hints & tips with super users
9. Create and process test scripts to support UAT testing for new features or documents
10. Support the internal Acturis helpdesk, providing 2nd line support ensuring that items are logged and resolved in a timely, priority-based manner
11. Ensure users are kept up to date throughout the duration of their queries
12. Maintain the helpdesk log and chase up outstanding items, as appropriate
13. Escalate queries and issues to line manager or second line colleagues, as appropriate
14. Identify trends in items raised and assess whether they are the result of a wider issue, a training need or a development suggestion for Acturis
15. Provide assistance to the document templates team.
16. Help mentor other team members in Acturis

Skills & Attributes:

1. 5+ years Acturis Support experience essential
2. Experience in a similar support or systems administration role desired.
3. Understanding of the organisation and the sector it operates in.
4. Knowledge of Global XB/Novidea and other insurance systems desirable
5. Understanding of legal and regulatory requirements within the world of insurance, for example GDPR, FCA & TCF desirable.
6. Ideally a previous background in Insurance / finance industry.
7. Excellent communication skills (written and verbal)
8. Ability to translate technical requirements to the business.
9. Accuracy and attention to detail.
10. Ability to process work quickly and efficiently.
11. Ability to prioritise work and meet deadlines.
12. Strong negotiation skills
13. Confident dealing with varying levels of stakeholders
14. Excellent skills in MS Office Products
15. Help develop other Team members.

Qualifications

1. Qualified to GCSE standard (English, Mathematics, Computer Studies)
2. Ideally ITIL Qualified

Our Culture: People First

We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in:

1. An employee-ownership model
2. Aligned external investors
3. The trust and integrity born of friendship
4. Expertise
5. Independence

Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention.

Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone.

Diversity & Inclusion

At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

1. Our successes have all come from someone brave enough to try something new
2. We support each other in the small everyday moments and the bigger challenges
3. We are determined to make a positive difference at work and beyond

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.