Senior Business Support Officer

NHS; Stafford; Hybrid; GBP 29,000 - 37,000

Job description

Job summary

Are you looking for an exciting new challenge? Do you have demonstrable experience in a Senior Administrative Role, excellent organisational skills and enjoy variety in your workload?

We are looking for a motivated individual with considerable experience of working in a Senior Administrative Role to join us as a Senior Business Support Officer; the role is responsible for providing high quality and direct administrative support to the Director of AHPS and the Senior AHP Professional Leadership Team.

This role will be a hybrid role based at St George's Hospital in Stafford but will have the flexibility to work remotely (when suitable).

Main duties of the job

The post holder will provide senior administrative support to the Director of AHPs and the Senior AHP Professional Leadership Team to ensure effectiveness and efficiency of the team. This includes:

• Providing a high quality direct administrative support service.
• Managing diaries, phone calls and initiating/actioning correspondence and emails on behalf of the Director of AHPs and the senior team.
• Working with a variety of systems, such as Health Roster, E-Proc, Trac - completing processes as required by the team.
• Servicing of meetings up to a high level within the organisation- Including drafting agendas, collating, producing and circulating documentation, production of reports, production of formal minutes and progress chasing.
• Leading projects and initiatives for the directorate.

If you have experience of working in a senior administrative post, strong computer skills and have a commitment to working to support a team, then we would love to hear from you.

About us

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;

• Supporting your career development and progression
• Excellent NHS Pension scheme
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days)
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Please note, we may be required to close this vacancy early if we receive a high volume of applications.

Date posted: 27 March 2025

Pay scheme: Agenda for change

Band: Band 5

Salary: £29,970 to £36,483 a year per annum

Contract: Permanent

Working pattern: Full-time

Reference number: 301-SB-25-7061378

Job responsibilities

• Work on own initiative with minimal supervision to prioritise and deliver own work and that of the Director of AHPs in meeting organisational objectives.
• Takes lead responsibility for facilitation of multi-organisational governance arrangements at Board level entailing high level communication and planning skills.
• Advanced use of Microsoft Outlook to manage the electronic diaries of the Director of AHPs.
• Arrange appropriate representation at meetings for the Director of AHPs.
• Advanced use of Microsoft Office 365 applications e.g. Teams, Stream and Forms to facilitate team and individual level communications and meetings, including the promotion of new functionality to users.
• Manage the diaries of the Director of AHPs and AHP Professional leadership team to coordinate team activities.
• Monitor the email inbox of the Director of AHPs and action/respond to emails, enquiries and requests for information within agreed remit.
• Arrange and service multi-organisational governance meetings at Board level including drafting agendas, collating and circulating documentation, the production of formal minutes and progress chasing. Arrange and coordinate multi-organisational briefings, workshops, away-days and events including the selection of venue, provision of all equipment and required attendee availability.
• Provide cross cover within the Business Support Team to ensure a seamless service.
• Act as a liaison point between staff, Customers, Senior Management Team and the Directorate Senior Management Team.
• Collate/draft and issue all recipients emails within the Directorate and ensure that staff are kept informed of any issues which may affect them.
• Assist in the distribution of IT Equipment, building fobs as required for the Directorate.
• Facilitate Corporate Social Responsibility activities including monthly and ad hoc charitable events, and publicise participation in external communications.

Undertake audits as required.

• Understand the business aims of the AHP Professional leadership team and the impact of service delivery.
• Maintain a broad and up-to-date knowledge of administrative, office management and ICT systems, equipment and procedures, undertaking a variety of forms of training where necessary. This should include best use of IT applications (both general and directorate specific), project management skills, managerial skills, health and safety and personnel.

Complete mandatory HR documentation and electronic processes for staff changes within the senior management team (starters, variation to contract, termination etc.)

Undertake recruitment and selection processes for roles at head of service and service lead level, utilising NHS Jobs as a recruiting manager.

Induct new staff on health, safety, security and general policies and working conditions within the senior management team.

Maintain personnel files for AHP Professional leadership team.

Provide advice and training on directorate-wide and departmental policies within own area.

Person Specification

Educated to degree level or proven experience (Essential)

• Qualification or Experience

Substantial experience in a senior administrative role (Essential)

• Years experience

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here.

Employer details

Employer name: Midlands Partnership NHS Foundation Trust

Address: St Georges Hospital, Corporation Street, Stafford, ST163SR

Employer's website: https://www.mpft.nhs.uk