Senior Business Relationship Manager

Pay of £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work-life balance.

We are looking for a Senior Business Relationship Manager who has knowledge of payment services to manage our Digital Payment Services demand.

This role is all about building good relationships to drive improvement in delivery of projects, products, and services.

You will liaise with stakeholders at all levels from request through to delivery, promoting transparency and identifying any need for improvements across the process.

As a Business Relationship Manager, you will be a trusted partner to business areas, representing the users' digital needs and ensuring that these are communicated to the appropriate IT function.

For this role, it would be helpful to have one of the following:

• ITIL 4 Foundation certification
• ITIL BRM certification

DWP. Digital with Purpose.

We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.
We deliver money on time and in the form that best works for our citizens so that they can use it to help address their specific needs.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need? How will this be assessed?

The application process for this role requires a personal statement. This is your opportunity to showcase clear examples and evidence of how you meet the following:

• Establish professional relationships with a range of stakeholders. Collaborate with these to share information, resources, and support.
• Knowledge of a service management framework (e.g., ITIL) and proven experience in business relationship management. A champion of continual service improvement, actively improving and optimising current services.
• Understand how to work with stakeholders and contribute to improving stakeholder relationships.
• Work with others to identify areas for improvement and simplify processes to use fewer resources. Use technology where possible to increase efficiency.
• Communicate in a straightforward, honest, and engaging manner, choosing appropriate styles to maximise understanding and impact. Ensure communication has a clear purpose and takes into account people's individual needs.
• Experience of understanding stakeholder, user, customer, supplier, and partner needs through continual engagement and transparency.

The sift panel will use the information in your employment history and personal statement to assess your experience, skills, and knowledge against the essential criteria above.

You and your role
As a Business Relationship Manager, you will be a trusted partner to business areas, representing the users' digital needs and ensuring that these are communicated to the appropriate IT function.
You'll inform business strategy in a positive and impactful way through the reduction of costs, improvement of service issues, and enhanced user experience through gaining your understanding and championing our departmental commitment to continuous improvement.

You will support the Senior Business Relationship Manager in promoting products and services, signposting to subject matter experts, removing any blocks, and generally managing the expectations of your stakeholders.
Networking building across the department is key to success in this role. You will be comfortable challenging and influencing senior stakeholders, as well as sharing the information you've acquired through understanding the needs of users, customers, suppliers, and partners.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Sheffield, or Newcastle, whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of £42,614.

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%.

Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out, and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring, and career progression opportunities.

Process: We know your time is valuable so our application and selection process is just two stages:

• Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
• Interview: a single stage interview online.

CLICK APPLY for more information and to start your application.

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