Senior Business Analyst

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don't come around often, so this really is a position not to be missed.

About the role

The Senior Business Analyst will play a pivotal role in driving business transformation initiatives by analysing and optimizing processes, systems, and customer experiences. This position involves collaborating with cross-functional teams to identify business needs, gather and document requirements, and propose effective solutions that align with organisational goals. The ideal candidate will possess strong analytical skills, a deep understanding of business operations, and the ability to translate complex data into actionable insights. The Senior Business Analyst will also engage with stakeholders to facilitate communication, support project implementation, and ensure successful outcomes that enhance efficiency and customer experience.

Key Responsibilities

1. Leads the requirements and scope definition for our Sales, Client, and Payment Portfolio initiatives. Working collaboratively with stakeholders, technical and business SME's to explore strategic themes. Shaping early propositions into a set business requirements and scope that align to the target roadmap, will meet the strategic intent and value drivers.
2. Owns the creation and articulation of business requirements feeding into and supporting the subsequent design for programme delivery team(s). Ensuring standards are met which clearly describe the scope of the proposition, supports the transition from business requirements to solution design and shows a 'clear line of sight' from strategy to execution and business benefits realisation (through mapping to OKR's & KPI's).
3. Is responsible for defining, preparing, and modelling the current and future state ('as is' and 'to be') business process flows that can be used to clearly identify gaps, required change, associated impact and help define priority. Support the principles, direction, and standards as it relates to the existing business process framework.
4. Works with the Enterprise Architect(s), to assist with developing a structured strategy and business design relating to the platforms and technology based on business needs and strategic direction, to ensure integrity to programme/portfolio design.
5. Works with Product Managers and Product Owners to transpose requirements into User Stories so they can be delivered by Product Teams.
6. Supports the Programme Director / Project Managers with the development of business cases and associated investment based on evidence validated with stakeholders across the organisation. Incorporation of an outline of the anticipated benefits, design choices, costs, risks and issues, whilst considering and aligning to appropriate governance.
7. Supports a broad, enterprise-wide view of the D&G business and varying degrees of appreciation for strategy, processes, and various platform capabilities, enabling technologies, and governance.
8. Leads interviews and facilitates meetings with key stakeholders (as appropriate) to derive and validate business requirements, process models and recommend operational efficiencies controls and quality.
9. Facilitates in the identification and development of recommendations for business process or workflow issues within the organisation.

Knowledge and Expertise

• Proficient user of all MS Office applications, especially Visio.
• Proficient user of Agile tools, including Jira and Confluence.
• Experience of CC CRMs & systems.
• Knowledge of reporting suites Microsoft Excel and Power BI.

We offer lots of great benefits! Some of which include:

• Competitive salary and annual discretionary bonus
• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
• Training opportunities as well as clearly defined career progression
• Health cash plan - employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
• Attractive company pension scheme
• Life assurance - employer funded cover of 4x basic salary
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services
• Salary Finance - access to savings and borrowing through payroll
• Car Leasing - access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
• Travel Loans - interest free loans to help spread the cost of annual travel tickets
• Cycle to Work - tax efficient bike and cycling equipment worth up to £1,000
• Health & Wellbeing - discounted gym membership, online virtual workout sessions, online culinary classes
• OnHand - Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help
• Employee Assistance Programme - specialist advice and support on issues such as finance, relationships, illness and family issues
• Free Domestic & General protection plan - one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
• Employee discounts - access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

• Up to £48,000 Dependant upon Experience + Bonus & Benefits