Senior Business Analyst

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Senior Business Analyst

Department: Delivery & Practices

Employment Type: Permanent

Location: Any UK Office Hub (Bristol / London / Manchester / Swansea)

Compensation: GBP 38,250 - GBP 62,000 / year

Description

• Salary: GBP 38,250 - GBP 62,000
• Location: Bristol, London, Manchester or Swansea with hybrid-working policy (client/Made Tech office 1-2 days per week)

About Made Tech

Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.

You will work as part of cross-functional teams which might include other Made Tech team members, stakeholders and partner agencies. You will inspire trust in the team, guide and coach teams through the product process and use your influence to continuously iterate and improve ways of working and processes.

About the role

Reporting to one of our Lead Business Analysts, this role is responsible for leading on Business Analysis within a client delivery team.

As Senior Business Analyst, you will enable public sector organisations to better design services that improve society. You will be expected to role model and lead teams with best practice in product management.

Key Responsibilities

• Have good understanding of strategic levels of analysis and lead on larger or more complex projects.
• Investigate operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes.
• Assist in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems, and identifies options for consideration.
• Work with stakeholders, to identify potential benefits and available options for consideration, and in defining acceptance tests.
• Contribute to selection of the business analysis methods, tools and techniques for projects; selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.
• Contribute to Made Tech's community of practice for BA and collaborate with other disciplines.
• Senior Business Analysts should expect to work more autonomously and may often be the only Business Analyst on an assigned project.

Skills, Knowledge & Expertise

• Agile working: identify and compare the best processes, evaluate outcomes, help teams manage and prioritise work.
• Business analysis, advise on identifying, analysing and communicating complex business problems, inform decision making and recommend solutions that align with goals and objectives.
• Business modelling, lead the modelling of processes, systems and data across a project or programme.
• Business process improvement, identify and lead the implementation of process and business changes to improve operations and services, assess feasibility and recommend new approaches.
• Business process testing, lead the evaluation of business process tests and usability within a project or programme.
• Methods and tools, build capability in methods and tools and ensure they are consistently adopted and used effectively.
• Requirements definition and management, advise on requirements management, define the most appropriate methods and co-ordinate prioritisation.
• Stakeholder relationship management, lead stakeholder communication, build relationships and resolve conflicts.
• Systems analysis, lead the identification and analysis of IT system capabilities, and design system and user interfaces.
• Testing (business analysis), recommend the value of testing, advise on business scenarios and review testing outcomes.
• User experience analysis, advise on user experience needs, recommend analysis techniques and articulate how they affect system design.

Desirable (not essential) skills

• Working with sales teams to build client relationships, develop opportunities and win new work.
• Working in the open - building the trust within teams to share little and often.
• Experience in re-designing legacy services and products.
• Maintaining a deep working knowledge of Business Analyst and research techniques.

SC Eligibility

An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility.

Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why.

Support in applying

If you need this job description in another format, or other support in applying, please email talent@madetech.com.

We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us.