Senior Advisor, Personal Cruise

Carnival; Southampton; Hybrid; GBP 25,000 - 45,000; Full time

Job description

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you.

We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements.

The Role

The Princess Cruises Outbound Senior Personal Cruise Advisor is accountable for meeting individual sales targets by proactively working to secure bookings from assigned guest leads. As a trusted expert in our product, through knowledge and expertise you will provide existing and new to brand guests with tailored recommendations and customised cruise packages.

Consistently delivering against all sales related targets and contributing to the overall business’s success, you will:

• Proactively contact assigned leads, through outbound dialling & email, to develop relationships and generate sales
• Ensure all opportunities to maximise revenue are utilised, through upgrades, cross selling and additional products / services
• Demonstrate a strong understanding of current commercial focuses, campaigns & programme launches and proactively market these to your assigned leads.
• Maintain excellent product and brand knowledge to aid the close of a sale.
• Contribute to feedback on the success of campaigns & programme launches, suggestions on new initiatives to secure more sales and share guest sentiment
• Responsible for processing credit/debit card transactions confidentially and accurately
• Establish, manage, own, and develop relationships with all assigned guest leads, both past & new to brand to generate repeat bookings
• Support guests with actioning any amendments to their reservations and advise on any questions they may have, via email and both inbound and outbound calls.
• Confidently handle challenging situations, proactively owning, and resolving any issues and complaints

Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK13 and is offered on a permanent full time basis, with hybrid working in our Southampton office (which is 3 days a week on site).

About You

Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also need:

• Pro-active Sales and service experience in a customer focused environment
• Proven success in achieving sales targets
• Excellent relationship management skills
• Be able to make decisions
• Be a problem solver
• A high level of attention to detail and accuracy

Being part of our team has its advantages…

We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits are designed to help your personal and financial health and wellbeing.

• Home and office-based hybrid working
• Recognition scheme with prizes and awards
• Employee Discounted Cruising plus Friends and Family offers
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Company paid Health Cash Plan and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Contributory Defined Contribution Pension scheme
• A friendly welcome with help settling in

Please note:Being able to create unforgettable holiday happiness is a brilliant opportunity so we often receive high volumes of applications for our roles. In these cases we may close our job adverts early and aren’t able to consider applications once this happens.