Senior Administrator

Job Title: Senior Administrator

Location: Wrexham

Hours of work: Monday to Friday

Salary: DOE

The Role

Our client is looking for a Senior Sales Administrator to join their team in Wrexham. This is a diverse and fast-paced role, where you will assist the administration team with day-to-day tasks. The company provides full training.

Key Responsibilities

1. Handle customer inquiries via phone, email, and face-to-face
2. Close sales effectively over the phone
3. Process customer purchase orders, including contract and account reviews
4. Provide customer service updates, handle complaints, and resolve account issues
5. Provide product and delivery quotations to customers
6. Experience in shipping goods abroad is beneficial
7. Essential understanding of Bills of Material
8. Maintain the company's CRM system
9. Process returns and manage customer accounts
10. Place purchase orders with suppliers
11. Assist with dispatching orders to both public and large businesses
12. Plan the dispatch of goods; warehouse and stock experience is helpful
13. Assist with stock control and replenishment
14. General administration duties and phone answering

Skills & Experience Required

1. Time served experience in an administrator position
2. Strong customer service skills
3. Proven sales experience and ability to close sales