Senior Administrator

Job Summary

We are looking for a Senior Administrator to join the Clinical Administration Team at Hull University Teaching Hospital to support our Waiting List team within the Womens and Childrens Hospital.

As a Senior Administrator, you will support the administration team to manage the end to end clinical administrative processes associated to the patient pathways, ensuring a smooth and efficient service for both the multidisciplinary team and patients, in order to deliver a high quality administration service, for our patients.

Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore HUTH would not be able to issue a Certificate of Sponsorship for this role.

Main duties of the job

Our Senior Administrators play a vital role in the delivery of patient care via the management of the patients end-to-end pathway and supporting the wider team. Our roles are varied and challenging and your day to day duties may include:

1. Management of waiting lists
2. Patient contact
3. Responsible for ensuring theatres are fully utilised
4. Helping track our patients through their journey to ensure a great patient experience

With a starting salary of £22,816 per annum/pro rata, with a generous NHS pension scheme and a fantastic annual leave package (27 days annual leave pro rata, plus bank holidays) and offer excellent opportunities to progress within clinical administration.

Although previous administration experience would be helpful, we are first and foremost looking for individuals with a passion to work in a health care setting and those with a 'can do' attitude. Candidates should possess the following skills:

1. Communication to support our patients
2. Patient focused attitude
3. Empathy
4. Friendly & Welcoming

The successful candidates will join a friendly and supportive team that values the contribution of all staff with excellent training packages.

Should you wish to discuss our Administrator position further, please get in touch.

About Us

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.

Date posted: 27 March 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £24,071 to £25,674 a year per annum

Contract: Permanent

Working pattern: Full-time

Reference number: 356-25-6908651-B

Job locations: Hull Royal Infirmary, Anlaby Road, Hull, HU3 2JZ

Job Description

Responsibilities

Job responsibilities: For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

Person Specification

Qualifications

Qualifications / exp Essential

1. Good standard of general education to GCSE level or equivalent, including Maths and English Language

Desirable

1. NVQ Level 2 Business Administration

Experience Essential

1. Experience of providing a service to patients or customers
2. Experience of using electronic systems
3. Experience of Microsoft Office products

Desirable

1. Understanding of the clinical administration pathway

Skills Essential

1. Team working
2. Good organisational skills
3. Ability to prioritise own workload
4. Problem solving and using own initiative

Desirable

1. Knowledge of Trust Access Policy
2. Knowledge of, and adherence to, General Data Protection Regulations 2018

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Hull University Teaching Hospitals NHS Trust

Address: Hull Royal Infirmary, Anlaby Road, Hull, HU3 2JZ

Employer's website: https://www.hey.nhs.uk/