Senior Administrator

Gloucestershire Health and Care NHS Foundation Trust

This is an exciting opportunity to work within the Cheltenham Integrated Community Teams (ICT) providing a wide range of administrative support functions that are essential to the provision of quality community health for adults in the locality. The successful candidate will join a well-established, knowledgeable administrative team working alongside a range of clinical, professional staff. You will work as part of the Administration Team to ensure the efficient and effective provision of administration services for MDT. If you would like to work for an Organisation that values its staff, aims to deliver the best care, offering compassion to service users, their carers and families, we would like to hear from you.

For further information please contact Sarah Parsons (Admin Lead) on 0300 421 8367.

Main duties of the job

The role is extremely varied and requires the ability to deal with a wide range of duties. Supporting the Admin Lead, the successful candidate will contribute to the continuing development of administrative support within this fast-paced environment and support the wider ICT teams.

Applicants should demonstrate an ability to remain calm under pressure and a willingness to undertake and learn new tasks. A range of communication skills, both verbal and written, are essential for this role, as is the ability to manage challenging deadlines.

This role will involve significant manual handling for stock delivery.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

About us

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity, and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys, and other engagement opportunities provide our people with lots of opportunities to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues provided feedback. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

Job responsibilities

• To provide admin support to the Integrated Community Team in Cheltenham in the remit of promoting and delivering Physical Health Care.
• To use a number of office systems including Microsoft Office, Integra for ordering and receipting, SystmOne the Trust patient information system, and Health Roster staff rostering system.
• Open, record, date stamp, and effectively manage and distribute all incoming and outgoing post to ensure effective communications for the department.
• Acknowledge and respond to queries via telephone, email, and in person, providing a high standard of customer care, ensuring that enquiries are responded to professionally and relayed accurately and in a timely manner to relevant persons.

Person Specification

Qualifications

• Educated to GCSE level in Mathematics and English to Grade C and above.
• NVQ level 3 in administration or an appropriate equivalent qualification or experience.

Experience

• Experience supporting teams or managers.
• Experience of working as part of a team.
• Experience of supervising staff.
• Setting up and running effective office systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Gloucestershire Health and Care NHS Foundation Trust

£24,625 to £25,674 a year (pro rata)