Senior Administration Manager - Cardiology & Respiratory, Band 5

Senior Administration Manager - Cardiology & Respiratory, Band 5

The post holder will support the Cardiology & Respiratory Management Team to deliver the objectives of the service lines. Will support in the delivery of both National and Local targets and work in close partnership with multidisciplinary teams to drive improvement, embed change and standardise practices, based on local requirements. The post holder will build strong relationships with both clinical and non-clinical colleagues to ensure the smooth running of the service.

Main duties of the job

This key post will be responsible for the line management of administrative and clerical staff and the day-to-day running of administrative functions:

1. Ensure that all staff are managed appropriately and within the parameters set by the service lines General Management Team.
2. Ensure that the administrative services are appropriately resourced and training needs met.
3. Undertake regular administration reviews to ensure appropriate administrative resources are allocated to appropriate clinical areas.
4. Ensure that administrative services function effectively on a day-to-day basis, supporting the needs of the service lines and their patients.
5. Support and motivate the administrative workforce to focus on the needs and experience of the patients and their families.
6. Performance management of staff to ensure a high standard of work for the benefits of patients, consultants and management.
7. Ensuring there is adequate cover for the administration team during periods of absence, including but not limited to, sickness and/or annual leave.
8. Promote a culture of continuous improvement and share this knowledge across the Trust to improve efficiencies, improve patient care and reduce costs.
9. Ensure implementation and continual compliance with relevant Standard Operating Procedures [SOPs].
10. Ensure all information is secure and confidentiality of information is maintained at all times.

About us

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another. With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

Working here, you will benefit from the support of an experienced, friendly and enthusiastic team committed to the delivery of brilliant services to our patients. The post holder will work closely with the clinical team, ward teams, nursing team and senior management.

Job description

Job responsibilities

Whilst the organisation and structure within specialities/divisions may vary the specific remit of this role will include:

1. To support the General Management Team and colleagues to achieve National and Local Targets.
2. To provide day-to-day management of Administration team.
3. Providing advice, support and leadership for daily issues within managed areas.
4. To support the General Management Team in the development of business cases by providing accurate data and information.
5. To assist the General Management Team in regards to recruitment of clerical staff.
6. To analyse complex and conflicting data from multiple sources.
7. To support with Demand and Capacity planning.
8. To support the General Management Team to redesign, develop and implement new processes within the Trust to improve patient pathways, access and quality of care.
9. To use verbal and non-verbal communication skills to communicate service-related information and proposals to a wide range of personnel. This will involve issues which may be contentious and conflict with expectations of senior medical staff and require sensitivity. This will involve negotiation, persuasion and education in order to gain co-operation as there may be significant barriers to change.
10. To manage and supervise on a day-to-day basis administration and clerical staff to ensure the smooth running of departments.
11. To monitor sickness, annual leave and performance of staff, including compliance of mandatory training.
12. Undertake any other appropriate duties commensurate with the role, as required at the request of your line manager.

Additional Contact Details

Angela Wilkins, General Manager, 07977 849948

Person Specification

Qualifications

Essential

• Education to A-Level or equivalent experience
• Certificate in Management or equivalent experience

Experience

Essential

• Extensive management experience
• Substantial experience of working with a wide range of staff groups

Knowledge, Skills, Abilities

Essential

• Able to prioritise own workload and that of others as appropriate
• Personally resilient and able to manage complexity and work in an ambiguous or changing environment.
• Excellent presentational, communication and interpersonal skills
• IT experience of Microsoft Office packages
• IT capable to ensure proficient use of hospital computer systems
• Good command and understanding of English, punctuation and grammar
• Able to effectively and appropriately escalate concerns to reduce risk and promote patient safety
• Proven organisational skills
• Ability to concentrate where work pattern is unpredictable and there are frequent interruptions
• Self-motivated and able to work under own initiative and prioritise workload

Desirable

• Knowledge of service improvement tools and techniques including process mapping, capacity and demand analysis, patient flow, and PDSA methodology
• Involvement in service improvement initiatives - ability to negotiate at different levels within and outside the organisation

Qualities

Essential

• Enthusiastic and self-aware
• Creative and Flexible
• Resilient under pressure
• Team focused
• Reliable, Adaptable and Dependable

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Trustwide
Gloucestershire
GL1 3NN

Any attachments will be accessible after you click to apply.

318-24-MED-T1998