Senior Administration Consultant

About Us

Mantle Services is a pensions ‘Software as a Service (SaaS)’ business with a difference. Our solutions range from Administration to Asset Liability Management, and much more.

Whilst conceived originally to develop solutions for employers in the Group, we have turned our focus to the external market and now number many blue-chip clients amongst our customers. We have designed our modern, contemporary solutions to deliver the outcomes schemes and advisers need now, without the baggage of legacy systems.

Our unique approach to the provision of services has resulted in rapid growth over the last few years. Joining us as a Senior Administration Consultant will give the opportunity to work in an exciting fintech business that will provide challenging and interesting work to allow our staff to build.

About You

We are hiring a Senior Administration Consultant who wants the opportunity to carve out a successful role within an award-winning and growing organisation.

We are looking for candidates who are ambitious and enjoy working with people. You should thrive on solving complex problems and be interested in the financial services/pensions industry and areas affecting it. You will be well organised and proactive, calm under pressure and can communicate effectively (written and verbal).

You will enjoy working in a challenging environment in which you can develop both personally and professionally. You will be a conscientious individual with exceptional attention to detail, with a passion for delivering a quality product to our customers. You will have the ability to build strong relationships internally and externally and work to demanding deadlines and targets.

Responsibilities & Criteria

As a Senior Administration Consultant, you will manage and maintain the administration aspects of defined benefit and defined contribution pension schemes for the Mantle business.

You will work with the existing team to improve operational efficiency e.g., automation, full use of standard products. We want you to be a champion of change and provide opinions if you have an idea to create more efficiencies.

You will act as the main contact for an agreed list of administrative projects, such as supporting the end-to-end process of scheme installations on Mantle and resolving administrative queries from our clients. You will maintain and develop client relationships, conduct client demonstrations of our software, and build out administrative processes and accompanying documentation.

Requirements

• Broad pension's technical knowledge, with at least ten years’ experience working in a Defined Benefit pension administration environment, with at least six of those years acting in a Senior Pensions Consultant or management role.
• Experience across different administration businesses and pension administration platforms.
• Experience in new process development and implementation across administration teams.
• Experience with designing scheme implementations on an administration platform, which includes client interface and benefit setup, calculation testing and client communications.
• Experience in managing teams and workloads.
• You should have a detailed understanding of defined benefit pensions schemes and UK pensions legislation, regulation, and codes of practice.
• Excellent communication skills both written and oral with the ability to articulate and communicate current and relevant issues to relevant stakeholders.
• The ability to perform in a fast-moving environment providing excellent service to clients and third parties with a desire to succeed at accomplishing challenging objectives.

Location: Belfast, Glasgow & Remote

Working hours: Monday to Friday, 37.5 hours per week with additional hours as and when required.

All roles are subject to a six-month probationary period and all prospective employees are required to complete an Access NI check.

3173 is an Equal Opportunity Employer.

Applying with a disability or long-term health condition?

As part of our belief that we benefit from the differences among us we are committed to increasing the representation of disabled colleagues and want to remove any barriers or challenges that get in the way of candidates with a disability or long-term health condition from applying to work with us.

If there is support or an adjustment that we can provide to enable you to be at your best during the recruitment and selection process, we encourage you to advise us in good time so that we may make suitable arrangements. We understand that being open with us may feel uncomfortable so please only share with us the information that you are comfortable to share, and rest assured that we will use this only to provide you with the right support. Any information you give us will be treated completely confidentially. To discuss this further please call 028 9041 2000 and ask to speak to a member of the People & Culture team.