Senior Account Manager - Supply Chain Finance | London, UK

FIS, Inc.; London; On-site; USD 60,000 - 100,000; Full time

Job description

Senior Account Manager - Supply Chain Finance

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you're ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

This role will be responsible for selling our intuitive, cloud-based platform enables financial institutions and corporates to automate and scale their working capital solutions.

Today, we have over US$40bn of Assets under Administration (AUA)* on our platform, across the full spectrum of working capital products. Funded by a diverse range of banks and institutional investors, these programmes enable companies to strengthen their supply chains and redeploy capital to drive growth.

What you'll do
Account Management & Growth:

• Develop deep, long-term relationships with enterprise customers, serving as their primary point of contact.
• Create and execute strategic account plans to drive adoption, retention, and expansion.
• Identify upsell and cross-sell opportunities, collaborating with Sales, Customer Success, and Product teams.
• Conduct regular business reviews with C-level executives and decision-makers to align our solutions with their business goals.

Adoption & Retention:

• Ensure customers achieve measurable ROI with our platform, proactively addressing challenges.
• Act as a trusted advisor, providing insights and best practices to optimize product usage.
• Work closely with Customer Success and Support teams to ensure high satisfaction and retention rates.

Revenue & Renewals:

• Own the end-to-end renewal process, negotiating multi-year contracts and pricing strategies.
• Forecast revenue growth opportunities within assigned enterprise accounts.
• Mitigate churn risk by identifying early warning signs and implementing retention strategies.

Cross-functional Collaboration:

• Partner with Sales, Marketing, and Product teams to influence roadmap decisions based on customer feedback.
• Collaborate with Professional Services to drive seamless customer implementations.
• Represent the voice of the customer internally to advocate for their needs and ensure long-term satisfaction.

Who you are

• Experience in enterprise account management, customer success, or sales within a SaaS company.
• Proven track record of managing banking clients on a global scale.
• Strong executive presence with the ability to influence C-level stakeholders.
• Experience in complex deal negotiation, contract management, and revenue forecasting.
• Deep understanding of SaaS business models, enterprise procurement, and customer lifecycle management.
• Excellent analytical, communication, and problem-solving skills.
• Proficiency in CRM and customer success platforms (Salesforce, Gainsight, etc.).

In addition to the above, you will be a great fit for the role if you have the below:

• Background in strategic consulting or enterprise solutions selling.
• Industry experience in trade finance or similar financial products.
• Previous experience managing Fortune 500 or global enterprise accounts.
• Familiarity with enterprise SaaS metrics like NRR, GRR, LTV, and CAC.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.