Senior Account Manager - Client Team - London

• Senior Account Manager - Client Team - London - 01-11-2024

Senior Account Manager - Client Team - London

As an Account Manager in our Client Services team, you will be responsible for managing client relationships and ensuring the successful implementation of audio advertising campaigns. You will work closely with clients to understand their objectives, develop strategic audio plans, and oversee the execution of campaigns. Acting as an extension of your client’s agency, you will regularly update them on industry news, new marketplace offerings, and changes to listening habits. Your strong communication and project management skills, along with your passion for audio advertising and the media industry, will be key to your success in this role.

Your Responsibilities:

Client Relationship Management:
• Act as the main point of contact for clients, building and maintaining strong relationships.
• Understand client objectives and develop strategic media plans to meet their needs.
• Provide regular updates and reports on campaign performance to clients.
• Take clients out for lunch or other corporate social events to build on relationships.
Campaign Management:
• Coordinate with internal teams to ensure the successful execution of audio advertising campaigns.
• Monitor campaign performance and optimize as needed to achieve client goals.
• Manage budgets and timelines to ensure projects are delivered on time and within budget.

Industry Knowledge:
• Stay up-to-date with industry trends and developments in audio advertising, and update both your team and clients.
• Build relationships with our media owner representatives, updating clients on opportunities, and produce proactive briefs to encourage clients to adopt new opportunities relevant to their specific objectives and challenges.
• Provide insights and recommendations to clients based on industry best practices.
• Regularly present these insights to your clients.

Team Collaboration:
• Work closely with other members of the Client Services team to deliver integrated marketing solutions.
• Collaborate with Investment Team members to develop effective campaigns.
• Work with the Digital Specialist on larger digital audio campaigns.
• Partner with our Creative Partnership Specialist for creative partnerships and sponsorships.
• Collaborate with Maple Street Creative, the production arm of the business, to ensure smooth running of production for your campaigns.
• Recognize opportunities in briefs to sell Maple Street Creative services.
• Occasionally, you may need to travel to visit regional clients, the Carlisle team, or attend company events in Manchester. All travel and subsistence costs will be expensed.

Account Ownership:
• You will take ownership of select accounts as the Client Services lead, while also supporting Account Directors on some of their accounts.

Required Experience:
• Experience in regularly liaising with clients.
• Experience working on audio campaigns (linear, digital, and podcasts).
• Your role is based in the London office three days a week (Tuesday, Wednesday, and Thursday). Working hours are 9:00 am – 5:30 pm with a one-hour lunch break. The office is open five days a week if you prefer not to work from home.

The Package

Your role is based in the London office three days a week (Tuesday, Wednesday, and Thursday). Working hours are 9:00 am – 5:30 pm with a one-hour lunch break. The office is open five days a week if you prefer not to work from home.

Your Benefits:
• You have 12 work-from-home (WFH) days a year (in addition to the regular Monday and Friday WFH days). You can use these as convenient. These are separate from ‘Emergency WFH days,’ which are for unexpected or unavoidable situations.
• You receive 25 days of annual leave per year. The office is closed between Christmas and New Year. You will accrue an extra day’s annual leave after 2, 5, and 10 years of service.
• You have one paid day a year to donate your time working with a registered charity of your choice.

At RadioWorks, it’s our personality and approach to work that makes us special. We truly care about our clients, our people, and the work we do.

Every business has a story to tell and ours began in 1990 when MCH had an idea to change the way audio advertising was bought and sold and RadioWorks was born. And, in 2021, we made the huge transition of RadioWorks Group to employee ownership. But while we have evolved and grown over the past 30+ years, one thing has remained the same – our passion and commitment to our colleagues, clients and the growth of our small growing business.

Our core values of being passionate, committed and holding great relationships are at the heart of everything we do and guide our behaviour. We value caring for others and as a team, we treat each other with kindness and respect.

We also firmly believe in the power of collaboration. When we work as a team, talking problems through, debating ideas and coming up with solutions, we are at our most innovative.