Senior Account Manager

Join Us as a Senior Account Manager - EMEA at Collinson!

Location: London
Department: Commercial
Reports To: Regional Account Director

Why Collinson?
Imagine a world where travel is seamless, luxurious, and hassle-free—where every journey is elevated into something special. At Collinson, we don't just imagine it, we make it a reality. As a global, privately-owned company, we’re pioneers in delivering exceptional travel experiences and innovative customer engagement solutions. With our flagship offering, Priority Pass, we give travelers access to a network of over 1,500 lounges and travel experiences across 148 countries. We partner with industry giants like Visa, Mastercard, and British Airways to make every trip memorable.

Our mission goes beyond profit. We believe in doing good, sharing success with our people, and giving back to the communities we touch. With a diverse team of over 1,800 colleagues across the globe, we're constantly innovating to stay ahead in the travel, loyalty, and insurance sectors.

The Role:
As a Senior Account Manager - EMEA, you'll be at the heart of our business, managing and nurturing relationships with one of our largest financial services clients. This isn’t just about maintaining a partnership; it’s about driving growth, spearheading strategic initiatives, and becoming a trusted advisor who understands the client’s needs inside and out.

You'll be the linchpin connecting our client with Collinson’s internal teams—Operations, Finance, Data, Product, and more—ensuring that everything runs smoothly and that our client’s strategic goals align with our offerings. Your role is crucial in driving revenue, market share, and adoption of our products, all while delivering high-quality solutions that exceed expectations.

What You’ll Do:

• Own the strategy and commercial growth for your client, driving their success and ours.
• Be the go-to expert for the operational, contractual, and financial aspects of our products, ensuring seamless delivery and troubleshooting any issues that arise.
• Conduct regular account reviews, maintaining strong relationships with key decision-makers.
• Act as the main point of contact for global projects, aligning client expectations with our operational capabilities.
• Partner with our Commercial and Marketing teams to identify opportunities, frame problems, and present compelling solutions.
• Keep your finger on the pulse of the market, relaying client needs and trends back to our product and technical teams.

What You Bring:

• Experience in product, account, or relationship management within European or international markets.
• A strong commercial acumen with a deep understanding of competitive environments.
• Familiarity with the travel industry and financial services products, along with a keen awareness of technology and trends shaping these sectors.
• Exceptional relationship-building skills and a client-first mentality, ensuring high-quality work at all times.
• A strategic mindset with the ability to solve complex problems and manage change effectively.
• Strong commercial modeling skills, collaborative approach, and a proactive attitude towards managing issues.

Why You Should Apply:
This is more than just a job—it’s a chance to be part of something bigger. At Collinson, you’ll have the opportunity to make a real impact, work with industry leaders, and grow your career in an environment that values innovation and collaboration. If you’re passionate about delivering exceptional customer experiences and want to be at the forefront of the travel and loyalty industry, we want to hear from you.

Ready to elevate your career? Apply now and join us on this exciting journey!

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.